Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Elma Ferhatbegovic

Wauconda,Illinois

Summary

Authorized to work in the US for any employer. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier/Customer Service/Sales Associate

Smoke Depot
08.2020 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Shift Lead

Dunkin' Donuts
03.2019 - 07.2020


  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Stocker

Walmart
12.2020 - 11.2021
  • I worked as a seasonal employee, during winter break and had to leave once school started
  • Super fun job, and many exciting customers.
  • Maintained effective team member communication.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Maid

Two Maids
09.2023 - Current
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Engaged positively with residents while cleaning apartments and common areas.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Changed bed linens and collected soiled linens for cleaning.
  • Polished fixtures to achieve professional shine and appearance.
  • Returned emptied garbage receptacles to proper locations.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

Education

High school diploma -

Prospect High School
Mount Prospect, IL
2020

Skills

  • POS Systems
  • Cash Handling
  • ID Verification
  • Cash Register Operation
  • Customer Assistance
  • Product Restocking
  • Returns Processing
  • Customer Service
  • Cash Register Systems
  • Staff Training
  • Order Taking
  • Cleaning and Sanitizing

Accomplishments

  • Promoted to trainer after only a few months for exceptional performance.

Certification

Cleaning Experience (1 year) Cashiering (3 years)

Cash Handling (3 years) Food Preparation (Less than 1 year)

  • First Aid/CPR Certified

Timeline

Maid

Two Maids
09.2023 - Current

Stocker

Walmart
12.2020 - 11.2021

Cashier/Customer Service/Sales Associate

Smoke Depot
08.2020 - 09.2023

Shift Lead

Dunkin' Donuts
03.2019 - 07.2020

High school diploma -

Prospect High School

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Elma Ferhatbegovic