Elma Moore
Clearwater,FL
Summary
Customer service and retail management professional with over 10 years of experience in diverse retail settings. Expertise in supervising teams and fostering a customer-focused culture. Strengths include employee relations, inventory organization, and visual merchandising, all aimed at driving sales growth and enhancing customer retention.
Overview
17
17
years of professional experience
Work History
Outlet Sales Leader
RH
Clearwater, Florida
05.2026 - 07.2026
- Drove sales performance by setting clear goals, monitoring key performance indicators, and implementing strategies to exceed revenue and margin targets
- Ensured all Team Members are trained in product knowledge, selling techniques, and company policies to deliver an extraordinary customer experience
- Coordinated with cross-functional teams to streamline sales, operations, and deliveries, ensuring alignment across departments
- Maintained elevated brand standards in merchandise presentation, store appearance, and customer interactions to improve overall shopping experience
- Built and maintained client outreach lists to foster relationships and drive repeat business through Nexus
- Executed ticketing, price changes, and scheduled markdowns to align with company standards and timelines, enhancing pricing accuracy
- Upheld operational excellence by ensuring compliance with safety, inventory, and visual merchandising standards
Customer Service Manager (CSM)
Macy's
Saint Petersburg, US
01.2023 - 05.2026
- Developed comprehensive reporting infrastructure for coaching under-performing customer service specialists, improving performance by 24%
- Grew existing customer accounts by 29% through exceptional customer service and effective sales techniques
- Resolved challenging claims left by team, retaining 92% of affected customers
- Built a comprehensive reporting infrastructure to allow for coaching of under-performing customer service specialists, improving their performance, on average, by 24%
- Documented customer interactions to reduce onboarding time by 15% for new customer service representatives
Retail Store Manager
ZARA
Sarajevo
04.2018 - 12.2022
- Hired, trained, and developed employees, enhancing team capabilities and ensuring operational efficiency.
- Tracked and analyzed sales and customer trends in order to maximize sales and revenue.
- Prepared daily work schedules and assigned tasks to 30+ employees, optimizing workforce management and ensuring compliance with company policy.
- Oversaw pricing and stock control.
- Maintained statistical and financial records as well as managed budgets.
Assistant Manager
Sandro
Paramus, US
11.2013 - 03.2018
- Achieved 100% of individual and store sales targets for two consecutive years by actively engaging with customers and introducing new brands and product lines.
- Supported the store manager to increase monthly sales revenue by 15%.
- Recruited, hired, and trained 20+ associates, developing them into productive team members with excellent product knowledge.
- Maintained sales floor by organizing merchandise, stocking items, and setting up displays to enhance customer experience and meet company standards.
- Effectively handling all customer requests and concerns with professionalism and prompt customer service.
- Operated point-of-sale systems, processing sales, refunds, and exchanges while ensuring accurate distribution of returns to appropriate departments.
Sales Associate
adidas
Nyack, US
11.2011 - 06.2013
- Assisted 40 customers daily in selecting items and providing tailored recommendations
- Stocked, replenished, and organized inventory to maintain accuracy and streamline customer experience
- Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximise purchases
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Assisted team members in handling cash registers, organizing inventory room, labelling products, unloading merchandise, and cleaning up
Personal Assistant
Jaqueline Grossman
Nyack, US
08.2009 - 09.2011
- Managed calls, recorded detailed messages, and followed up with callers on behalf of the family to ensure timely communication
- Handled incoming and outgoing correspondence, including postal, email, and faxes
- Received calls, took detailed messages, and followed up with callers on behalf of the family
- Coordinated with vendors and household maintenance personnel while efficiently managing personal errands to support daily operations
- Developed and maintained an organized filing system for personal and business documents to streamline information retrieval
Education
College Degree in B.A -
University of Economics
SarajevoHigh school diploma -
Third Gymnasium
SarajevoSkills
- Sales strategy
- Sales Negotiation
- Retail Management
- Team Leadership
- Customer service
- Organizational skills
- Time management
- Communication skills
Languages
- Serbo-Croatian, Fluent
- English, Fluent
- Spanish, Intermediate
Personal Information
Authorized To Work: US
Timeline
Outlet Sales Leader
RH
05.2026 - 07.2026
Customer Service Manager (CSM)
Macy's
01.2023 - 05.2026
Retail Store Manager
ZARA
04.2018 - 12.2022
Assistant Manager
Sandro
11.2013 - 03.2018
Sales Associate
adidas
11.2011 - 06.2013
Personal Assistant
Jaqueline Grossman
08.2009 - 09.2011
College Degree in B.A -
University of Economics
High school diploma -
Third Gymnasium