Elma Santos Melo
Silver Spring,USA
Summary
Dynamic professional with a calm demeanor and strong communication skills, experienced as a Teaching Assistant at St. Paul UMC. Successfully fostered a positive learning environment, enhancing student engagement and academic success. Proven ability to collaborate effectively and support diverse learning needs, ensuring a nurturing atmosphere for all students.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Teaching Assistant
St. Paul UMC
Bethesda, MD
04.2023 - 01.2025
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Instructed students individually or in groups to reinforce learning concepts.
- Assisted in maintaining class-supported room order and cleanliness.
- Classroom activities, tutoring, and reviewing work.
- Provided constructive feedback based on assessment results.
- Partnered with a teacher to plan and implement lessons, following the school's curriculum, goals, and objectives.
Cashier
Wegmans Supermarket
Washington, USA
02.2022 - 10.2022
- Company Overview: Washington, DC
- Greeted customers entering store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Built relationships with customers to encourage repeat business
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Washington, DC
Assistant Teacher
Primrose School of Bethesda
Bethesda, USA
10.2017 - 06.2021
- Company Overview: Bethesda, MD
- Supported student physical, mental, and social development using classroom games and activities
- Supervised recess, lunch and daily student intake and dismissal
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly
- Completed daily reports, meal count sheets, and attendance logs
- Bethesda, MD
Sales Associate
Zara
Bethesda, USA
08.2017 - 01.2021
- Company Overview: Bethesda, MD.
- Organized racks and shelves to maintain the store's visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for the sales floor by pricing or tagging.
- Helped customers locate products, and checked the store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers, and recommending appropriate products based on their needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers to determine wants or needs.
Private Nanny
Private Home
Potomac, USA
11.2017 - 07.2017
- Company Overview: Potomac, MD
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs
- Oversaw household duties such as light housekeeping tasks or running errands when required
- Played games, worked on puzzles, and read books to young children
- Prepared healthy, age-appropriate snacks and meals
- Built positive and nurturing environments to support child social and emotional growth
- Organized and cleaned home after activities by picking up toys and straightening up play room
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
- Led indoor and outdoor activities to entertain and occupy children
- Enhanced children's emotional well-being by providing consistent and nurturing care
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis
- Implemented daily routines for optimal child development and created a structured environment
- Potomac, MD
Sales Associate
Lord and Taylor, A Division of May
Rockville, USA
11.2015 - 09.2016
- Company Overview: Rockville, MD
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions about sizing, accessories, and merchandise care
- Provided positive first impressions to welcome existing, new, and potential customers
- Engaged with customers to build rapport and loyalty
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Solved customer challenges by offering relevant products and services
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Rockville, MD
Home Care Provider
Privet Employer
Potomac Farms, USA
09.2012 - 08.2014
- Company Overview: Potomac Farms, VA
- Assisted patients with personal requirements for housekeeping and grooming assistance
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs
- Assisted disabled clients to support independence and well-being
- Potomac Farms, VA
Package Handler
FedEx
Beltsville, USA
09.2012 - 08.2014
- Company Overview: Beltsville, MD
- Followed safety regulations to maintain safe work environment
- Improved package handling efficiency by implementing proper sorting and organizing techniques
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques
- Reduced damage rates for packages through careful handling and adherence to safety protocols
- Used hand-held scanners and physical logs to accurately track item movements
- Proved successful working within tight deadlines and a fast-paced environment
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness
- Followed verbal and written instructions to properly move and ship products
- Collaborated with other package handlers to provide prompt and accurate delivery of orders
- Beltsville, MD
Education
St. Joseph
Brazil, South AmericaSkills
- Calm and patient demeanor
- Collaborative teamwork
- Classroom support
- Effective communication
- Helping students with special needs
- Positive attitude
- Cleaning and sanitizing
- Customer service
- Adaptability
- Organizational skills
- Behavior redirection
- CPR and first aid
Certification
45-hour Infant/toddle curriculum child development adult CPR and first Aid
Languages
- Portuguese, Full Professional
- English, Full Professional
Timeline
Teaching Assistant
St. Paul UMC
04.2023 - 01.2025
Cashier
Wegmans Supermarket
02.2022 - 10.2022
Private Nanny
Private Home
11.2017 - 07.2017
Assistant Teacher
Primrose School of Bethesda
10.2017 - 06.2021
Sales Associate
Zara
08.2017 - 01.2021
Sales Associate
Lord and Taylor, A Division of May
11.2015 - 09.2016
Home Care Provider
Privet Employer
09.2012 - 08.2014
Package Handler
FedEx
09.2012 - 08.2014
St. Joseph
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