Elma Vasquez
Splendora,TX
Summary
Dynamic Program Administrative Assistant II with a proven track record at Texas Health and Human Services Commission. Expert in document preparation and project management, I excel in optimizing workflows and enhancing communication. Known for exceptional customer service and strong organizational skills, I effectively support program goals and stakeholder engagement.
Program administration professional with strong organizational and communication skills. Proven ability to manage multiple tasks, coordinate with diverse teams, and adapt to changing priorities. Skilled in scheduling, document management, and process improvement. Reliable team player focused on delivering tangible results and maintaining high standards.
Experienced with program administration, emphasizing organizational and communication skills. Uses these skills to manage schedules and resources effectively. Track record of supporting team efforts and delivering consistent results.
Overview
34
34
years of professional experience
Work History
Program Administrative Assistant II
Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services Commission
12.2006 - Current
- Assisted in scheduling meetings and managing calendars for program staff or other departments for our region .
- Coordinated communication between departments to ensure project alignment.
- Maintained accurate records of program activities and documentation.
- Supported the preparation of reports and presentations for stakeholders.
- Organized program materials and resources for team access and efficiency.
- Developed filing systems to streamline document retrieval processes.
- Managed office supplies inventory, ensuring availability for daily operations.
- Established strong working relationships with stakeholders through consistent professionalism and excellent communication skills.
- Optimized workflow efficiency by creating user-friendly templates for frequently used documents and forms.
- Supported program goals with thorough research, data analysis, and report generation.
- Facilitated smooth daily operations with meticulous attention to detail in document preparation, filing, and correspondence management.
- Assisted in the recruitment process for new staff members by reviewing resumes, scheduling interviews, and participating in candidate evaluations as needed.
- Provided exceptional customer service as the main point of contact for external inquiries related to program offerings or activities.
- Assisted with planning and coordinating day-to-day and special program activities.
- Prepared clearly written and formatted documents and reports.
- Volunteered to help with special projects with other regions
- Established administrative work procedures to track staff's daily tasks.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
WIC Clerk
Starr County Wic Program.
01.2003 - 12.2006
- Processed WIC applications, ensuring compliance with federal and state guidelines.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained accurate records of client interactions and benefits distribution.
- Educated clients on program eligibility requirements and available resources.
- Monitored inventory of supplies, coordinating timely replenishment to meet program needs.
- Processed WIC applications and determined eligibility for program participation, ensuring families received proper assistance.
- Participated in ongoing trainings and workshops to stay current on best practices within the field of public health nutrition support programs.
- Developed strong relationships with local vendors and partners, ensuring seamless collaboration for client assistance delivery.
- Updated client information regularly within the database system to ensure accurate recordkeeping.
- Organized food vouchers distribution process efficiently ensuring timely access for eligible families.
- Coordinated referrals to appropriate community resources in order to holistically support the needs of clients beyond WIC services.
- Handled high volumes of incoming calls while managing multiple tasks effectively, contributing to an organized work environment.
- Educated participants on the importance of proper nutrition and supported them in making healthier lifestyle choices.
- Assisted in developing informative materials for clients to better understand WIC benefits and guidelines.
- Streamlined appointment scheduling for clients, improving overall office efficiency.
- Maintained detailed records of client interactions, facilitating smooth communication between team members.
- Resolved issues promptly and professionally, demonstrating empathy towards clients'' unique circumstances.
- Provided excellent customer service to a diverse population, fostering trust and rapport with clients.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to assist clients in determining strengths and weaknesses.
- Wrote job orders from employers to record accurate description of required job duties, working hours and wages.
Special Education Teacher Assistant
Rio Grande City CISD
08.1993 - 01.2003
- Supported individualized education plans by assisting students with diverse learning needs.
- Collaborated with teachers to create engaging lesson plans tailored for special education classrooms.
- Implemented behavioral strategies to promote positive classroom behavior and student engagement.
- Monitored student progress, providing feedback to educators on effectiveness of instructional techniques.
- Facilitated small group activities, fostering peer interactions and social skill development among students.
- Assisted in adapting teaching materials and resources for various learning styles and disabilities.
- Maintained accurate records of student performance and behavior for assessment purposes.
- Participated in professional development workshops to enhance instructional strategies and support practices.
- Monitored student progress and adjusted instruction accordingly to maximize academic achievement.
- Maintained detailed records of student progress, attendance, behaviors, and IEP goals for effective communication with all stakeholders involved in the educational process.
- Improved student behavior and engagement in the classroom through consistent enforcement of rules and positive reinforcement strategies.
- Assisted students with physical disabilities, ensuring their safety and comfort during daily activities.
- Helped classroom teachers achieve instructional objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Provided one-on-one support for students struggling with specific concepts or tasks, resulting in improved comprehension and performance.
- Maintained safety and security by overseeing students in recess environments.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Provided mobility and personal care support to students with physical limitations.
- Participated in professional development opportunities, staying current on best practices for special education instruction.
- Assessed student abilities through various formative measures leading towards appropriate goal-setting initiatives.
- Facilitated small group instruction sessions focusing on targeted skill areas for increased mastery levels.
- Supported student learning objectives through personalized and small group assistance.
- Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.
Clerical Aide
Doctor Falcon Clinic
02.1991 - 08.1993
- Managed daily clerical tasks, ensuring timely completion of documentation and correspondence.
- Organized and maintained filing systems to enhance information retrieval efficiency.
- Assisted in scheduling appointments and coordinating meetings for team members.
- Provided support in data entry and database management, ensuring accuracy in records.
- Prepared travel arrangements for executives by booking flights, lodging accommodations, and ground transportation services ensuring a smooth trip experience.
- Handled confidential documents with discretion to protect sensitive company information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Purchased and maintained office supplies.
- Created and maintained detailed records of all office activities.
- Enhanced office efficiency by organizing files, scheduling appointments, and maintaining accurate records.
- Ensured timely delivery of internal mail packages, securing a consistent flow of information among departments.
Education
No Degree - 86 Credit Hours of Collage Hours.
Starr Community Collage
Rio Grande City, TX05-1989
Graduated From High School
Rio Grande City CISD
Rio Grande City, TX05-1986
Skills
- Office management
- Document preparation
- Software knowledge
- Calendar management
- Meeting facilitation
- Expense reporting
- Budget administration
- Travel arrangements
- Report generation
- Data entry
- Lesson planning
- Advanced Excel
- Driven and outgoing
- Administrative support
- Project management
- Staff support
- Powerpoint presentations
- Research abilities
- Progress tracking
- Event planning
- Project management software
- Documentation management
- Student records management
- Event coordination
- Vendor relationship management
- Document control
- Program planning
- Multi-line phone systems
- Technology support
- Expense reports
- Travel coordination
- Payroll reporting
- Multitasking and time management
- Customer service
- Problem-solving
- Accounting and bookkeeping
- Organizational skills
- Document and file management
- Verbal and written communication
Timeline
Program Administrative Assistant II
Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services Commission
12.2006 - Current
WIC Clerk
Starr County Wic Program.
01.2003 - 12.2006
Special Education Teacher Assistant
Rio Grande City CISD
08.1993 - 01.2003
Clerical Aide
Doctor Falcon Clinic
02.1991 - 08.1993
No Degree - 86 Credit Hours of Collage Hours.
Starr Community Collage
Graduated From High School
Rio Grande City CISD
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