Elma Alonzo
Eastvale,CA
Summary
- To learn and obtain knowledge throughout my employment.
- To use my best skills for obtaining the companies goals.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level healthcare position. Ready to help team achieve company goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Health care position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Retail Sales Associate
Universal Studios Hollywood
09.2016 - Current
- Always set the stage
- Made sure guests and scare actors were safe
- Made sure guests had a good time
- Guest servicing in Super Nintendo World.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Cashier/Customer Service
Target
11.2021 - 03.2022
- Seasonal Cashier and guest service
- Was in charge of go backs and organizing aisles
- Managed returns and pick up orders.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Cashier/Customer Service
Target
08.2020 - 02.2021
- Seasonal only for the holidays.
Property Manager Assistant
Vista west apartments
07.2016 - 06.2018
- Helped keep apartments clean
- Helped file and collect any work orders and provided them to owner
- Filed paperwork and organized office
- Made sure laundry room was spotless for our guests
- And always cleaned vacant apartments to show anyone who was interested.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
Health Unit Coordinator
Providence Medical Center
04.2015 - 03.2016
- Placed new patients into their rooms
- Made/cancelled/rescheduled appointments
- Scheduled patients meals
- Helped answer questions/assist patients
- Completed paperwork
- Made the work schedules for employees
- Worked in different departments
- Verified Insurances.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Expedited insurance authorizations for treatments or procedures, streamlining financial aspects of patient care delivery.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Assisted with processing patient admissions, transfers and discharges.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Responded to patient call lights to expedite appropriate follow-through.
- Provided concierge service to assist patients and families and direct them to available resources.
Receptionist/Secretary
Rosemead
08.2014 - 09.2014
- Select Therapy Rosemead, CA (Receptionist)
- Taking and making calls
- Completed paperwork
- Also acted as a teachers assistant
- Made/cancelled/rescheduled appointments
- Issuing CPR cards.
Education
High school diploma - General Studies
Chaffey adult school
Ontario, CA05.2021
Skills
- Fast Food
- Customer Service
- Team Member
- Food Service
- Property Management
- Medical Scheduling
- Cashiering
- Medical Office Experience
- Medical Terminology
- HIPAA
- Insurance Verification
- Caregiving
- Scheduling
- Complaint resolution
- Paperwork Processing
- Account updating
- Information Security
- Call Management
- Appointment Scheduling
- Customer Relations
- Microsoft Excel
- Problem-solving abilities
- Customer Relationship Management (CRM)
- Medical terminology knowledge
- Microsoft Office Suite
- Follow-up skills
- Active Listening
- Clerical Support
Certification
Medical Terminology, 10/01/20, 05/01/21, Took medical terminology at Chaffey college and got a B+. Borderline A-.
Assessments
- Receptionist, Highly Proficient, 01/01/20, Using basic scheduling, attention to detail, and organizational skills in an office setting.
- Customer Service, Expert, 06/01/20, Identifying and resolving common customer issues
- Scheduling, Highly Proficient, 08/01/19, Cross-referencing agendas and itineraries to avoid scheduling conflicts.
- Data Entry, Expert, 06/01/20, Entering data quickly and accurately
Additional Information - Skills Abilities
- Quick Learner
- Works well with others
- Works well in a fast paced environment
- Able to multitask
- Responsible
- Honest
- Trustworthy
- Experience with adults and children with special needs
Personal Information
Willing To Relocate: Anywhere
Timeline
Cashier/Customer Service
Target
11.2021 - 03.2022
Cashier/Customer Service
Target
08.2020 - 02.2021
Customer Service Representative/Retail Sales Associate
Universal Studios Hollywood
09.2016 - Current
Property Manager Assistant
Vista west apartments
07.2016 - 06.2018
Health Unit Coordinator
Providence Medical Center
04.2015 - 03.2016
Receptionist/Secretary
Rosemead
08.2014 - 09.2014
High school diploma - General Studies
Chaffey adult school
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