Versatile Administrative professional with extensive knowledge of healthcare practices, compliance standards, and operations. Strong problem-solving skills and effective communication abilities. Proficient in Microsoft Office Suite, Epic, and various internet browsers.
• Deliver individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
•Care for clients with diagnoses such as eating disorders and suicidal ideations
•Ensure child safety by removing any products that can be used for inflicting harm.
•Monitor, track, and convey important patient information to healthcare staff to help optimize treatment planning and care delivery.
•Collaborate with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
•Organize and maintain patient chart filing system to promote quick data finding for staff.
•Register and verify patient records before triage with most up to date information.
•Greet visitors and initiate triage processes for clients to streamline patient flow.
•Complete administrative patient intakes with case histories, insurance information and mandated forms
•Manage office logistics by scheduling appointments, maintaining files and collecting payments.
• Provide exceptional service and assistance to guests upon check-in.
• Oversee day-to-day operations of 120-room motel with staff of 50 employees.
• Greet and assist guests by gathering information pertaining to reservations or requests.
• Hire and train new employees, demonstrating best methods for serving clients and guests.
• Handle guest complaints and offer complimentary services to maintain high guest satisfaction rates.
•Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
•Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
•Sanitized and cleaned areas throughout the hospital including tables, windows, floors, etc.
•Reported patient requests, concerns, and other observations to staff.
•Resolved customer inquiries and complaints promptly and with professionalism.
Bilingual in English and Bosnian
HIPAA guideline compliance'
Professional telephone demeanor
Medical terminology knowledge
Creative problem solving
Data Entry
Cultural sensitivity
Flexible and Adaptable