Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Hi, I’m
El Mehdi Arabi
Oklahoma City,OK
Summary
Overview
17
years of professional experience
Work History
AVIS Budget Group
Operations Manager
01.2021 - Current
Job overview
- Led customer service and rental sales operations in line with corporate value, vision, and ethics
- Collated data, scrutinized findings, and tailored strategies to align business outcomes with organizational goals.
- Interfaced with stakeholders to elicit requirements and scale solutions.
- Trained and mentored new hires and active employees to bolster performance.
- Operated as a key point of contact in resolving customer inquiries and escalations.
- Reinforced employee retention through cultivating innovative engagement programs
- Optimized diverse vehicle fleet to minimize down time and maximize profitability.
- Demonstrated talent to thrive in highly customer-centric and matrix-driven settings.
Murphy USA
General Manager
01.2019 - 01.2021
Job overview
- Oversaw business-critical operations to achieve short-term and long-term organizational objectives.
- Ensured compliance to all applicable regulatory guidelines.
- Cultivated a safety-focused, regulatory-compliant, and quality-driven work environment.
- Instrumental in training, scheduling, and mentoring cross-functional personnel
- Orchestrated innovative advertising campaigns and sales promotions.
- Prepared and implemented engaging merchandise displays and advertising copy to expand brand awareness and raise customer engagement.
- Examined products purchased for re-sale or received for storage to assess the condition of each product or item.
- Introduced creative marketing tactics geared to effectively promote key products and service offerings.
- Championed exceptional customer service to raise satisfaction scores.
- Proactively mitigated potential risks to store through determining vulnerabilities and utilizing pragmatic problem-solving skills to ameliorate issues.
- Showcased sound decision making capabilities in fast-paced and challenging settings.
A1 Express LLC/Atlas Seis LLC
Multi Unit Manager
01.2010 - 01.2019
Job overview
- Generated financial and operational reports to assist management with business strategy.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Stocked shelves to match planogram images and instructions.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Conducted random store audit to reduce shrinkage.
Dell Computers
Sales Representative
04.2006 - 02.2008
Job overview
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Set and achieved company defined sales goals.
- Developed and implemented sales strategies to increase profits.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values
Education
MId-America Christian UniversityOklahoma City, OK
Bachelor of Science from Communication, Media, and Ethics
University Overview
- President's Honor Roll for maintaining a GPA of 4.0 while enrolled full time .
Skills
- Proactive and Hardworking
- Staff Development
- Public Speaking
- Business Writing and Communication
- Staff Management
- Problem-solving
- Decision-Making
- Supervision and Training
Timeline
Operations Manager
AVIS Budget Group
01.2021 - Current
General Manager
Murphy USA
01.2019 - 01.2021
Multi Unit Manager
A1 Express LLC/Atlas Seis LLC
01.2010 - 01.2019
Sales Representative
Dell Computers
04.2006 - 02.2008
MId-America Christian University
Bachelor of Science from Communication, Media, and Ethics
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