Elmer Atkins

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Innovative and goal-oriented Management professional committed to excellence. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through passion.

Dedicated trained professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

• Exceeded monthly store sales goals 7 months in a row.
• Managed a store that exceeded company expectations in every category during the quarter.
• Increased sales by 27% by coaching department managers on new merchandising standards.
• Recruited 12 successful new managers within one year.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.
• Trained and led technical support teams of more than 50 support specialists.
• Recipient of individual and departmental awards for providing stellar client service.
• Participated in various incentive programs and contests designed to support achievement of production goals.
• Increased number of resolved job tickets by 17% over previous year.
• Completed intensive training in database fundamentals and software engineering.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Cashier - Achieved highest Number of new credit accounts opened within one-month period.
• Supervised team of 20 staff members.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Supervision - Supervised sales team to monitor sales activity and goal achievement.
• Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
• Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.