
Dynamic and dedicated professional with extensive experience at the Homeland Security US Department, excelling in security operations and customer service. Proven ability to handle complaints effectively while ensuring passenger safety. Skilled in security equipment operation and fostering a positive work environment, consistently achieving high standards in team performance and guest satisfaction.
Diligent background in managing construction assignments, ensuring timely completion and adherence to safety protocols. Successfully led teams in executing diverse construction tasks, showcasing expertise in site management and resource allocation. Demonstrated strong leadership and problem-solving skills, fostering effective team collaboration and project success.
As a Transportation Security Officer my position is focused on ensuring the safety of the thousands of passengers as well as employees that pass through airport checkpoints. Work with a full team of Transportation Security Officers, Supervisors, and Management to gather, analyze, evaluate, and interpret data to make threat assessments; use good judgment, training, and critical thinking while maintaining positive rapport.
• Responded to emergency situations and security incidents by applying standard operating procedures with professionalism and efficiency, ensuring the safety of passengers and staff.
• Stayed current and vigilant on evolving security protocols by participating in ongoing training programs and workshops regularly.
• Maximized new employee performance and satisfaction through proper training. Professionally mentored new employees to adapt to new information and environments.
• Effectively managed checkpoint operations and coordinated officers to positions to ensure an effective throughput as an acting Lead Officer.
• Supported fellow officers in managing conflicts or disruptions that arose within the transportation facility, swiftly restoring order.
• Coordinated with security personnel throughout the checkpoint via radio communication, updating colleagues on situations requiring attention or action.
• Perform checkpoint security screening procedures by identifying dangerous and prohibited objects through the use of X-Ray, Walk Through Metal Detectors, Hand Held Metal Detectors, Bottle Liquid Screening equipment, Explosive Trace Detection, pat downs, and bag searches to ensure the safety and security of the traveling public and the nation's transportation systems by preventing dangerous or deadly objects from being transported onto an aircraft or into secure, sterile areas.
• Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
• Attended daily briefings with supervisors to discuss issues with security screening processes.
• Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
• Established a positive work environment through strong leadership skills and open communication channels among team members.
• Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
• Continually develop my critical thinking skills to better identify, evaluate, and apply appropriate situational approaches.
• Demonstrated adaptability and flexibility by rotating between various security functions and checkpoints as required for operational needs.
• Operate, calibrate, and perform alarm resolution on screening equipment according to standard operating procedures.
• Been able to have self-management by having excellent time management and record keeping skills; detail-oriented; people-oriented; able to work well individually and as a team member; promotes positive attitude; foster a good work environment; leadership abilities. Reputation for decisiveness, flexibility, honesty, and the ability to stay calm in stressful situations. Able to quickly formulate objectives and prioritize work. Have consistently planned, organized, and coordinated activities well; used time efficiently; accepted responsibility for assigned tasks, duties, or projects; and ought new assignments when task was completed.
As a Server Team Leader in the Food and Beverage industry I have achieved numerous hours in exceeding customer service skills and mentoring new colleagues.
• Supported event planning efforts by attending pre-shift meetings to discuss specific details such as timelines, menu offerings, and guest counts, leading to successful events.
• Mentored new hires during on boarding process, ensuring smooth integration into the team while maintaining high standards of service quality.
• Expanded beverage knowledge through continuous training on wine pairings, cocktail selections, and proper serving techniques, improving overall guest satisfaction at both banquets and restaurants.
• Established rapport with guests through genuine interactions and attentiveness to their needs, creating a memorable dining experience for each patron. • Assisted in inventory management through accurate documentation of product usage during shifts, helping always maintain adequate stock levels.
• Demonstrated excellent food safety practices in all aspects of food handling, ensuring adherence to health department guidelines.
• Received consistent praise from guests for outstanding service quality, enhancing the establishment’s reputation for excellence in hospitality.
• Served as an integral part of the restaurant’s success by consistently achieving performance goals and contributing to a positive work environment.
• Provided excellent customer care by promptly resolving any issues that arose during service, resulting in satisfied and loyal patrons.
• Gained valuable experience in various front-of-house roles, including hostess, runner, and expediter positions, fostering versatility and adaptability in the workplace.
• Skillfully managed high-volume dining periods with effective time management techniques while maintaining positive guest relations.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Collaborated with management to develop strategies for improving overall restaurant performance and profitability.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Up sold menu items to customers, driving up per sale revenues and maximizing profits.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Reset and cleaned tables quickly to prepare for new customers.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.