Elmer Lwin
Los Angeles,CA
Summary
My name is Elmer lwin. I am someone who is Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
2
2
years of professional experience
Work History
Busser
Hollywood Roosevelt Hotel
Los Angeles, CA
10.2023 - Current
- Bussed and reset tables in an orderly fashion.
- Provided quick and efficient clearing of tables between courses.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Replenished napkins, condiments, silverware and glassware as needed.
- Conducted regular checks on customer satisfaction levels during meal service.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Greeted guests with friendliness and professionalism.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Greeted frequent visitors by name and explained new promotions.
Food Runner/Busser
The Godfrey Hotel
Los Angeles, CA
08.2022 - 09.2023
- Cleared tables to maintain high turnover rate and minimize wait times.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Expedited food to tables to assist servers during busy periods.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Notified manager of issues with equipment or breakage.
- Helped employees complete required activities during peak periods.
- Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
- Collected dishes and utensils at moment's notice, maintaining customer satisfaction and dining room cleanliness.
- Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
- Served water, coffee and soft drinks and offered refills to promote excellent customer service.
- Followed safety and sanitation guidelines in accordance with local health regulations.
- Wiped down and cleaned chairs, booths and highchairs.
- Double-checked meals placed in window against customer tickets for accuracy.
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
- Stocked service stations with ice, napkins and straws.
Education
High School Diploma -
Belmont Senior High School
Los Angeles, CA06.2020
Skills
- Table Bussing
- Cleaning and Sanitizing
- Cross-Selling and Upselling
- Problem Detection and Resolution
- Dining room setup
- Supply Restocking
- Closing duties
- Bussing Tables
Languages
English
Professional
Spanish
Professional
Timeline
Busser
Hollywood Roosevelt Hotel
10.2023 - Current
Food Runner/Busser
The Godfrey Hotel
08.2022 - 09.2023
High School Diploma -
Belmont Senior High School
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