Work History
Timeline
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Elmer Membreno

Elmer Membreno

San Pablo,CA

Work History

Associate Account Manager

Brightview
  • Assisted in managing client accounts to ensure satisfaction and retention.
  • Supported account management team by preparing reports and documentation.
  • Collaborated with cross-functional teams to address client inquiries effectively.
  • Learned company products and services to provide accurate information to clients.
  • Participated in training sessions to enhance knowledge of industry trends and tools.
  • Maintained organized records of client interactions for future reference and follow-up.
  • Engaged in routine communication with clients to build positive relationships.
  • Contributed to team meetings by sharing insights on client feedback and needs.
  • Developed strong relationships with clients through regular communication and excellent customer service.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Analyzed and reported on customer activity, business trends and areas of concern.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Contacted regular and prospective customers to explain product features and solicit orders.
  • Effectively led seasoned team of partner managers and account coordinators.

Production Manager

BrightView Landscape
  • Oversaw daily production operations, ensuring adherence to safety and quality standards.
  • Implemented process improvements that enhanced workflow efficiency across teams.
  • Managed scheduling and resource allocation to optimize labor and materials use.
  • Trained and mentored team members on best practices in landscape production techniques.
  • Coordinated with suppliers to maintain inventory levels and secure timely deliveries.
  • Developed training programs to enhance staff skills and operational knowledge.
  • Analyzed production data to identify trends and drive continuous improvement initiatives.
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Managed internal operational standards and productivity targets.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Reduced waste and material costs by optimizing resource allocation and inventory management.
  • Estimated labor requirements to support anticipated workload.

Crew Leader

BrightView Landscape Services
  • Supervised daily operations, ensuring team adherence to safety protocols and operational standards.
  • Trained crew members on effective landscape maintenance techniques and equipment utilization.
  • Coordinated project schedules, optimizing resource allocation for timely completion of tasks.
  • Implemented quality control measures, enhancing service delivery and client satisfaction rates.
  • Facilitated communication between team members and management to streamline workflow processes.
  • Evaluated team performance, providing constructive feedback to promote continuous improvement initiatives.
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Developed a strong sense of teamwork among crew members through regular communication and team building activities.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
  • Established positive relationships with customers and colleagues through high standards of customer service.
  • Organized regular team meetings to discuss progress, address concerns, and ensure that all crew members were aligned with project goals.

Timeline

Associate Account Manager

Brightview

Production Manager

BrightView Landscape

Crew Leader

BrightView Landscape Services

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Elmer Membreno