Open To Work
Elmer Peraza
High Five Exchange
Austin,TX
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
TechIT Technician
Work Type
Full TimePart Time
1
Language
1
Certification
3
years of professional experience
Hands-on IT Technician with experience troubleshooting and maintaining computers, electronic systems, software, and gaming equipment in a fast-paced entertainment environment. Skilled in diagnosing hardware and software issues, resolving technical problems, supporting users, and keeping systems operational with minimal downtime. CompTIA A+ and eJPT certified, with a strong foundation in IT support, networking, cybersecurity, and technical troubleshooting. Dependable, quick to learn, and seeking an IT Support, Desktop Support, or IT Technician role where I can apply my hands-on experience and continue developing professionally.
Work History
Tech
6 Months- Operated and maintained equipment to ensure optimal performance and safety standards.
- Implemented preventive maintenance schedules, reducing downtime and enhancing productivity.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Diagnosed and resolved hardware and software issues for diverse computer systems.
- Installed, configured, and maintained operating systems and applications efficiently.
Attendant
10 Months- Provided exceptional customer service by assisting guests with their needs and ensuring a positive experience
- Responded promptly to guest inquiries and requests, resolving issues in a timely manner
- Collaborated with team members to coordinate tasks and ensure efficient workflow
- Assisted in the setup and breakdown of events or functions held on the premises
Attractions Attendant
1 Year 8 Months- 1. Delivered friendly, high-energy customer service to guests of all ages in a fast-paced entertainment environment
- 2. Operated and monitored attractions to ensure guest safety and smooth daily operations
- 3. Explained rules, procedures, and safety guidelines clearly to guests before rides and games
- 4. Handled cash, wristbands, and ticketing accurately while maintaining accountability
- 5. Troubleshot minor game or attraction issues and reported maintenance needs promptly
Education
Bachelors of Cybersecurity And Information Securit - Cybersecurity
High school diploma
Skills
Cybersecurity
Spanish
Computer hardware
Time management
Customer service
Service technician experience
Remote access software
Computer assembly
Computer troubleshooting
Installation and repair
Skilled in cybersecurity
Cybersecurity strategies
Cybersecurity protocols
Certification
- TABC Certification
- Food Handler Certification
- CompTIA A+
- EJPT
Languages
Spanish
Native or Bilingual
Timeline
Tech
High Five Exchange
02.2026 - CurrentRead More
Attendant
Pins and Wheels
04.2025 - 02.2026Read More
Attractions Attendant
Pinballz Arcade
08.2023 - 04.2025Read More
Westwood High School
High school diploma
Read More
Western Governors University
Bachelors of Cybersecurity And Information Securit from Cybersecurity
Read More