ELMIRA ALEXANDER
Braselton,GA
Summary
CAREER OBJECTIVE
Financial and administrative professional experienced in managing accounts receivable and collections. Proven track record of increasing collections, reducing delinquencies, and improving customer satisfaction. Skilled in reconciling accounts, identifying discrepancies, and tracking payments. Adept at utilizing various software systems including ERP (SAP) Microsoft Dynamics, Salesforce, and Excel. Excellent communicator with strong problem-solving and decision-making abilities.
Overview
13
13
years of professional experience
Work History
Accounts Receivable Specialist (Contract)
Avesis
11.2023 - 05.2024
- Provided excellent customer service while resolving disputes with customers concerning their accounts receivable balance.
- Accurate application of payments to customer accounts, analysis of payment histories, and reconciliation of account discrepancies
- Responding to accounts receivable inquiries, generating monthly reports for stakeholders, auditing financial documents, and addressing payment issues
- Managing collections, answering queries regarding bills and paychecks, preparing financial statements, providing details on specific accounts, and resolving payment discrepancies and customer write-offs.
- Recommended process improvements that increased efficiency in Accounts Receivable operations.
- Assisted in month-end closing process including preparation of journal entries related to Accounts Receivable activities.
Accounts Receivable Specialist (Contract)
Willscott Mobile Mini
Phoenix, AZ
02.2023 - 11.2023
- Utilized specialized software systems for tracking customer accounts receivables activity.
- Collaborated with sales department to ensure accuracy of billing information provided by customers.
- Reconciled discrepancies between customer payments and invoices due.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Developed strong working relationships with internal stakeholders such as Sales, Credit and Collections, Treasury, Tax Departments.
- Monitored unapplied cash balances and identified potential write-offs or bad debt expense accruals.
- Prepared monthly statements for customers.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Sr. Mortgage Specialist
Cenlar FSB, US
11.2020 - 02.2023
- Conducted risk assessment of loan applications and provided recommendations
- Resolved customer inquiries and complaints in a timely and professional manner
- Negotiated terms and conditions of loan with mortgagor
- Maintained current knowledge of local and federal laws, regulations and guidelines related to mortgages
- Explained to borrowers' different types of loans and credit options available and terms of services
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information
- Contacted applicants or creditors to resolve questions about applications or to assist with completion of paperwork
- Established payment priorities according to credit terms and interest rates to reduce clients' overall costs.
Sr. Collection Analyst (Contract)
USAA, US
03.2019 - 01.2020
- Matched order forms with invoices and cash applications Recorded information about financial status of customers and status of collection efforts
- Arranged for debt repayment and established repayment schedules, based on customers' financial situations
- Developed and implemented collection strategies to reduce delinquency rates
- Calculated, prepared and issue bills, invoices, account statements and other financial statements according to established procedures
- Debited, credited, and totaled accounts on computer spreadsheets and databases, using specialized accounting software
- Reconciled records of bank transactions.
Collection Analyst
JP Morgan Chase, US
01.2017 - 03.2019
- Monitored outstanding account balances and determined need for further collections action
- Negotiated with customers to reach payment agreements
- Prepared detailed reports of discrepancies, presenting to management for approval prior to collecting
- Analyzed credit reports to assess customer payment history
- Executed collection calls and correspondence to solicit payment on overdue account balances
- Monitored accounts and credit reports to identify delinquent and high-risk customers
- Developed and implemented collection strategies to reduce delinquency rates.
Accounts Receivable Specialist
Progressive Financial, US
04.2011 - 03.2016
- Analyzed and resolved misapplied payments and banking discrepancies
- Answered questions from vendors, employees and customers about bills, paychecks, and invoices
- Researched invoices and customer database to resolve customer concerns and billing issues
- Processed customer credit applications and maintained customer profiles
- Drafted executive correspondence regarding account discrepancies and collections efforts
- Collected outstanding payments from customers and handled customer inquiries promptly
- Matched order forms with invoices and recorded necessary information.
Education
High School Diploma -
Life Center
01.2005
Skills
- Credit and collections
- Accounts Receivable
- Audit Procedures
- Account Reconciliation
- Billing dispute resolution
- Invoicing proficiency
- Cross-Functional Team Collaboration
- Payment posting
- Statement preparation
Timeline
Accounts Receivable Specialist (Contract)
Avesis
11.2023 - 05.2024
Accounts Receivable Specialist (Contract)
Willscott Mobile Mini
02.2023 - 11.2023
Sr. Mortgage Specialist
Cenlar FSB, US
11.2020 - 02.2023
Sr. Collection Analyst (Contract)
USAA, US
03.2019 - 01.2020
Collection Analyst
JP Morgan Chase, US
01.2017 - 03.2019
Accounts Receivable Specialist
Progressive Financial, US
04.2011 - 03.2016
High School Diploma -
Life Center