ELMIRA CLARK
Suitland,MD
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
IDEC
Department Of Labor
02.2022 - 01.2023
- Managed filing system, entered data, and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Performed research to collect and record industry data.
- Utilized document imaging software to index, store and retrieve records.
- Followed established policies and procedures to maintain compliance with regulations.
- Assisted with typing, data entry, and answering incoming calls as required.
Entry Technician/ FEPOC
SBPASC / Carefirst
01.2017 - 04.2019
- Enrolled subscribers and dependents for all businesses promptly to meet corporate objectives for the issuance of ID cards
- Checked for accuracy by verifying data and records.
- Processed terminations, coverage level changes, and other forms of subsequent enrollment activities for both paper and automated enrollment accounts
- Resolved enrollment errors and reports by corporate guidelines
- Scanned documents and saved them in the database to keep records of essential organizational information.
- Accurately processed any updates or change requests for all accounts in multiple database systems
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Corrected data entry errors to prevent duplication or data degradation.
Academic Program Specialist
Eliassen Group Temporary Agency
01.2018 - 01.2019
- Investigated and verified reports for enrollment and withdrawals
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Created, maintained, and entered information into databases
- Set up and managed paper or electronic filing systems, recorded information, updated paperwork, or maintained documents, correspondence, or other material
Administrative Assistant
Department of Housing & Community Development
01.2014 - 01.2017
- Executed record filing system to improve document organization and management.
- Implemented and monitored programs as directed by management and see the programs through to completion
- Monitored and provided updated status reports on all emails, telephone calls, contracts, calendars, and other records
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Opened, maintained, and closed client/matter files by office procedures
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes
Legal File Clerk
Covington & Burling LLP
01.2008 - 01.2014
- Entered document identification codes into systems to determine locations of documents to be retrieved
- Updated the firm's database with new information for client records and financial documents.
- Managed administrative duties such as filing documents, scheduling meetings, and tracking case statuses.
Records Clerk
OCE Business Services
01.2006 - 01.2008
- Assisted Attorneys with Indexing Pleadings file requests, documented assembly, and handled income and outgoing legal files in supporting the client's needs
- Corresponded with clients, superiors, and witnesses and gathered relevant information
- Responsible for document retrievals, transfers, searches, and color coding
- Performed the tasks of drafting and preparing legal documents and correspondence, filed court reports, greeting clients, scheduled appointments
- Prepared all memorandum, Discover material, and document inter-filing
- Input data into the database using the Legal key 4.0 System.
- Provided excellent customer care by responding to inquiries and requests for information.
Skills
- Customer Service
- Information Tracking
- Document Preparation
- Troubleshooting
- Recordkeeping
- Microsoft Word
- Good Telephone Etiquette
- Data Management
Timeline
IDEC
Department Of Labor
02.2022 - 01.2023
Academic Program Specialist
Eliassen Group Temporary Agency
01.2018 - 01.2019
Entry Technician/ FEPOC
SBPASC / Carefirst
01.2017 - 04.2019
Administrative Assistant
Department of Housing & Community Development
01.2014 - 01.2017
Legal File Clerk
Covington & Burling LLP
01.2008 - 01.2014
Records Clerk
OCE Business Services
01.2006 - 01.2008
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