Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Elmira Hayden

Naples,FL

Summary

Seasoned Lead Medical Assistant with deep knowledge in managing medical operations, coordinating patient care, and enhancing healthcare outcomes. Strong ability to supervise and train staff, coupled with skills in electronic health records management and patient education. Demonstrated success at fostering collaborative environments while maintaining high standards of safety and efficiency. Committed to improving overall patient experiences through competent leadership and quality healthcare delivery.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Lead Medical Assistant

HealthyMD
Bonita Springs, Florida
03.2024 - 08.2025
  • Assisted healthcare providers with patient examinations and routine procedures.
  • Managed patient records using electronic health record systems efficiently.
  • Coordinated patient appointments and follow-up communications effectively.
  • Educated patients on treatment plans and medication usage clearly.
  • Prepared examination rooms by ensuring cleanliness and necessary equipment availability.
  • Documented vital signs and medical histories accurately for physician review.
  • Trained new medical assistants on clinic protocols and best practices consistently.
  • Responded quickly and efficiently to emergency situations within the healthcare facility.
  • Managed front office operations, including scheduling patient appointments and managing patient records.
  • Prepared daily charts by creating and updating electronic health records system data prior to patient visits.

CNA

HANCOCK & FILOSA
Danbury
12.2018 - 08.2023
  • Assisted patients with daily living activities and personal care needs.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained a clean and safe environment for patients and staff.
  • Collaborated with healthcare team to develop individualized care plans.
  • Provided emotional support and companionship to patients and families.
  • Ensured compliance with safety regulations and infection control protocols.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.

Community Outreach Coordinator

Apex Community Care
Danbury, CT
07.2022 - 03.2023
  • Organized community events to engage local residents and build relationships.
  • Coordinated outreach programs to raise awareness about health services available.
  • Developed partnerships with local organizations to enhance resource sharing.
  • Managed social media campaigns to promote community resources and events.
  • Collaborated with healthcare professionals to address community health needs.
  • Presented and distributed Narcan trainings
  • Syringe exchange program
  • Helping community needs with hygiene kits, clean using kits, managing donations for the community and linking memeber of the community to proper care like housing, food care, detox or rehab programs.

Education

Bachelor of Science - Public Health

Curry College
Milton, MA
07.2019 - 05.2023

Skills

  • Electronic health records
  • Patient education
  • Vital signs assessment
  • Front office management
  • Emergency response
  • Community outreach
  • Care plan development
  • Infection control compliance
  • Public health awareness
  • Team collaboration
  • Effective communication
  • Problem solving
  • Training and mentoring
  • Organizational skills
  • Relationship building
  • Electronic health records management

Certification

  • Phlebotomy
  • EKG
  • Patient care
  • HIV/HCV testing
  • CPR

References

References available upon request.

Timeline

Lead Medical Assistant

HealthyMD
03.2024 - 08.2025

Community Outreach Coordinator

Apex Community Care
07.2022 - 03.2023

Bachelor of Science - Public Health

Curry College
07.2019 - 05.2023

CNA

HANCOCK & FILOSA
12.2018 - 08.2023

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