Elmira Hilaj

Ensured data privacy compliance by creating strict processes for handling sensitive customer information safely. Improved network security with strong firewall setups and intrusion detection systems. Collaborated with executive leadership to align security efforts with business goals. Provided training to employees, boosting awareness of security protocols and decreasing data breaches. Applied cybersecurity solutions to enhance access controls on key systems. Conducted regular risk assessments to identify and mitigate threats in the IT infrastructure. Assisted in monitoring networks for suspicious activities. Developed and updated security policies to meet industry standards. Collaborated on implementing secure system designs and incident response plans. Led security audits and coordinated disaster recovery efforts. Evaluated new security technologies and partnered with vendors for risk assessments, contributing to the implementation of various security solutions.

Provided quality instruction, assessment, and feedback in lectures and labs. Taught approved curriculum and maintained attendance records. Monitored student performance, offering improvement suggestions to meet course standards and objectives. Assisted with course and program evaluations, participating fully in the educational process.

Supported and maintained Voice, Video, and collaboration platforms, including Voice PBX and VTC on-premise and cloud services. Designed networks for Voice and Video, selecting appropriate hardware and software. Managed UC system configurations, handling installation, troubleshooting, and upgrades. Ensured software compatibility for communication needs. Conducted service/system upgrades and provided diagnostic support. Researched and recommended new communication technologies. Promoted Alcatel-Lucent Rainbow Cloud Collaboration solutions. Interfaced with vendors for tool and software performance. Trained and guided junior employees. Prepared After Action Reports for problem resolution. Participated in Unified Communications projects.

Accountable for the design and delivery of the Voice Core Network. Designed and implemented routing and switching for voice network interconnects. Managed vendors for mobile and voice core network elements. Configured and maintained GSM core network elements. Provided engineering support for commissioning, integration, system acceptance testing, and lab testing. Monitored voice network and planned network capacity. Ensured high availability through redundancy and failover implementation. Researched and recommended new network technologies and upgrades. Knowledgeable in GSM/UMTS core network platforms (SCP/IN, SBC, GMSC/MGW, SMSC, USSDGW). Experienced with Interconnect SBCs, GMSCs, and Intelligent Networks. Proficient in circuit-switched communication protocols (SS7, SCTP, Diameter) and voice convergence technologies (SIP/RTP, ISUP, IMS, VoLTE, VoWiFi).

Configured Aethra, Huawei, and Cisco routers/switches with various technologies (FO, ADSL, Frame Relay, FTTH, FTTS, GPON). Managed Cisco and Huawei router configurations. Set up VoIP with SIP and IP Centrex. Configured Cisco and Huawei switches with VLANs for voice functionalities. Implemented static routing, BGP, and access/prefix lists. Configured BGP for redundancy in data/voice traffic. Set up DSLAMs for various profiles.DSLAM configuration Alcatel, Nokia-ALU, Siemens, MSAN Huawei (cross-connection, ADSL, SHDSL, FTTS profiles)