Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Elmira Thompson

Oklahoma City,OK

Summary

Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences. Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Certified Nursing Assistant

Brookedale Senior Living
06.2023 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Advanced Certified Medication Aide

Shiftkey
08.2021 - Current
  • Reordered medication to maintain adequate supply.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Transported patients to operating and treatment rooms by using wheelchairs and wheeled carts.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Monitored patient responses to medication to report adverse reactions quickly.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Monitored medication storage area to maintain medication security and control.

Business Office Assistant

South Ridge Place
07.2018 - 05.2021
  • Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
  • Developed correspondence letters, memos, and emails.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained status reports for client projects.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Medical Records Clerk

Intermedix
08.2013 - 10.2018
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Input data into computer programs and filing systems.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Followed up with medical staff regarding missing information in patient records.

Education

Medical Assisting

Shadow Nursing
11.2023

Certified Nursing Assistant

Meadow Lake
05.2013

High School Diploma -

Macomb High School
Macomb, OK
05.2006

Skills

  • Employee Timesheet Processing
  • Call Transfers
  • Office Meetings
  • Customer Care
  • External Communications
  • Medical Records Management
  • Supporting Daily Living Needs
  • Medical Triage
  • Universal Precautions
  • Privacy and Confidentiality
  • Patient Health Information Access

Timeline

Certified Nursing Assistant

Brookedale Senior Living
06.2023 - Current

Advanced Certified Medication Aide

Shiftkey
08.2021 - Current

Business Office Assistant

South Ridge Place
07.2018 - 05.2021

Medical Records Clerk

Intermedix
08.2013 - 10.2018

Medical Assisting

Shadow Nursing

Certified Nursing Assistant

Meadow Lake

High School Diploma -

Macomb High School

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Elmira Thompson