Elmonda Murry
Senior Operations Manager
Southaven,MS
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Operations Supervisor
Yellow Corporation
06.1999 - Current
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Analyzed department metrics and performance and reported findings to management.
- Tracked company equipment, tools and technology to manage inventory.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Education
BBA - Business Management
Grambling State University
Grambling, LA06.1993
Skills
- Recognition Programs
- Shift Coverage
- Maintaining Clean Work Areas
- Shipment Processing
- Accuracy and Efficiency in Documentation
- Production Operations
- Computer-Aided Dispatching
- Behavior Identification
- Employee Development
- Situational Awareness
Accomplishments
- Supervised team of 85 staff members.
- Achieved customer service through effectively helping with servicing the customer's need to deliver and pickup freight.
- Documented and resolved issues with unsatisfied customers which led to continuous long term business.
- Achieved Dock and City Operations goals by completing the task at hand with accuracy and efficiency.
Certification
- Hazardous Material Training.
- OSHA Safety Training.
- Sexual Harassment Training.
- Bill Control Training.
Timeline
Senior Operations Supervisor
Yellow Corporation
06.1999 - Current
BBA - Business Management
Grambling State University
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