Elniño Gojit
Los Angeles,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Resourceful Senior Assistant Manager known for high productivity and efficient task completion. Specialize in operational management, team leadership, and financial oversight. Excel in communication, adaptability, and problem-solving skills, ensuring seamless operations and positive team dynamics.
Overview
14
14
years of professional experience
Work History
Senior Assistant Manager
America's Tire Company
Torrance, CA
07.2015 - Current
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Monitored employee attendance to ensure adherence to scheduling guidelines.
- Recruited, interviewed, hired, trained, supervised, evaluated job performance of employees.
- Created detailed reports on daily sales activities and identified areas of improvement in store operations.
- Implemented quality control measures to uphold company standards.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Managed day-to-day operations including opening and closing procedures and cash handling.
- Conducted research into industry best practices for problem-solving approaches.
- Assigned tasks to team members in accordance with their skillsets and availability.
Service Technician
America's Tire Company
Torrance, CA
07.2013 - 07.2015
- Collaborated with team members to fulfill sales and service requests.
- Completed tire rotations on diverse vehicle makes and models.
- Cleaned and maintained tire service bays to keep work areas organized.
- Replaced worn tires with new ones of the same size and type.
- Sealed punctures in tubeless tires by inserting adhesive material and expanding rubber plugs into punctures.
- Rotated tires and reset tire pressure monitoring systems.
- Cleaned wheel rims before installing new tires to ensure proper adhesion of new rubber.
- Diagnosed and repaired tire and rim issues.
- Analyzed key performance indicators to identify effective strategies.
- Participated in professional development opportunities to stay informed on industry trends.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Set specific goals for projects to measure progress and evaluate end results.
- Maintained up-to-date knowledge of industry trends and best practices.
Assistant
Allstate Insurance Co
Carson, CA
09.2011 - 06.2012
- Participated in credit and collections activities.
- Answered phones and routed voicemails to respective employees.
- Maintained front desk to provide positive first impression.
- Used filing systems to improve document management and organization.
Custodial Guest Services
Disney's California Adventure
Anaheim, CA
09.2010 - 10.2011
- Trained and supervised guest services team members on hotel policies, procedures, and guest interaction standards.
- Managed guest services team to ensure efficient operations in accordance with established standards.
- Maintained janitorial closets in a neat and orderly fashion; restocked cleaning supplies as needed.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Kept business entrances clean, tidy and professional in appearance.
- Serviced, cleaned and restocked restrooms.
Education
High School Diploma -
Phineas Banning High School
Wilmington07-2008
Some College (No Degree) - General Education, Music, EMT
Los Angeles Harbor College
Wilmington, CASkills
- Store cleaning
- Customer relationship management
- Staff scheduling
- Inventory control
- Staff training and development
- Sales monitoring
- Workload management
- Goal setting
- Team collaboration
- Reporting and documenting
- Performance evaluation
- Employee supervision
- Team motivation
- Succession planning
- Cost reduction
- Sales strategies
- Inventory management
- Marketing tactics
- Problem-solving
- Customer service
- Workplace safety compliance
References
References available upon request.
Timeline
Senior Assistant Manager
America's Tire Company
07.2015 - Current
Service Technician
America's Tire Company
07.2013 - 07.2015
Assistant
Allstate Insurance Co
09.2011 - 06.2012
Custodial Guest Services
Disney's California Adventure
09.2010 - 10.2011
High School Diploma -
Phineas Banning High School
Some College (No Degree) - General Education, Music, EMT
Los Angeles Harbor College
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