Elnora Daniel
Bellaire,OH
Summary
Proven track record in enhancing transportation safety and customer satisfaction, notably with Howard Trucking Company. Expert in vehicle inspections and maintaining impeccable driving standards. Demonstrated strong work ethic and self-motivation, significantly improving on-time delivery rates. Skilled in resolving technical and customer service issues, ensuring high levels of client support. Talented Truck Driver with good route planning, payment handling and customer service skills. Offering 11 years of experience and basic maintenance knowledge. Performance-driven and detail-oriented with methodical approach to following through on every need.
Overview
7
7
years of professional experience
Work History
Truck Driver
Howard Trucking Company
04.2021 - 07.2024
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Technical Support Representative
Verizon
03.2019 - 11.2021
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times
- Managed 30 to 50 incoming calls, emails. and faxes per day from customers.
Customer Service Telemarketer
NIP Group
01.2017 - 03.2019
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Reduced call handle time without compromising quality by actively listening to customers'' needs and providing targeted solutions effectively.
- Documented all customer interactions thoroughly in CRM system as per company guidelines for record-keeping purposes.
- Monitored and reported trends in call-related issues to help improve overall service quality and team performance.
- Managed 20 to 25 calls, email. and faxes a day from customers.
Education
High School Diploma -
Manual High School
Denver, CO06.2000
Skills
- Safe Driving
- Strong Work Ethic
- Self-motivation and discipline
- Dependable and reliable
- Class A Commercial Driver's License
- Transportation safety
- Customer Service
- Goal-Oriented
- CRM Software
- Performance Tracking
- Time Management
- Team Leadership
Timeline
Truck Driver
Howard Trucking Company
04.2021 - 07.2024
Technical Support Representative
Verizon
03.2019 - 11.2021
Customer Service Telemarketer
NIP Group
01.2017 - 03.2019
High School Diploma -
Manual High School
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