Elnora Douglas
Phoenix,AZ
Summary
Skilled team player with strong background in real estate environments. Works well independently to handle tasks and always ready to go beyond basic assignments. Quick learner with good computer abilities.
Overview
12
12
years of professional experience
Work History
Accounts Receivable Billing Specialist
Shared Services Department CCMC
Scottsdale, AZ
01.2014 - Current
- Reviewed and verified accuracy of invoices and account balances.
- Processed payments, refunds and adjustments to customer accounts.
- Prepared monthly statements for customers.
- Researched past due accounts and initiated collection efforts in a timely manner.
- Maintained organized records of all customer accounts receivable activity.
- Reconciled discrepancies between customer payments and invoices due.
- Assisted in month-end closing process including preparation of journal entries related to Accounts Receivable activities.
- Responded promptly to customer inquiries regarding their account status or payment history.
- Provided excellent customer service while resolving disputes with customers concerning their accounts receivable balance.
- Performed daily cash application functions accurately and efficiently.
- Recommended process improvements that increased efficiency in Accounts Receivable operations.
- Monitored unapplied cash balances and identified potential write-offs or bad debt expense accruals.
- Utilized specialized software systems for tracking customer accounts receivables activity.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
- Generated, mailed and monitored invoices.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Maintained accounting records by performing routine calculating, posting and verifying duties.
- Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
- Activated contracts and set up installment billing plan to generate on-time payments.
- Received and recorded cash, checks and transfers.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Checked postings and documents for correctness, accuracy and proper coding.
- Accessed financial information to answer questions and gather details about specific accounts.
- Performed financial calculations for amounts due, interest charges and balances.
- Reduced financial discrepancies by accurately managing accounting documentation.
Customer Service
01.2012 - 01.2014
- Answer phones, Backup to front desk.
Education
Associate of Science - Paralegal Studies
Hickey College
St Louis, MOSkills
- Accounts Receivable Expertise
- Managing Records
- Research And Due Diligence
- Customer Relations Skills
- Customer Rapport
- Relationship Building
- Account Reconciliations Proficiency
- Goal-Oriented
- Payment Handling
- Account Resolution
- Data Entry And Management
- Troubleshooting
- Invoicing
- Billing Systems And Software
Timeline
Accounts Receivable Billing Specialist
Shared Services Department CCMC
01.2014 - Current
Customer Service
01.2012 - 01.2014
Associate of Science - Paralegal Studies
Hickey College
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