Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Elnora Kidd

Louisville

Summary

Dynamic and adaptable professional with a proven track record in customer service and cash handling, honed at companies like McDonald's Restaurant. Excelled in resolving customer complaints, enhancing satisfaction levels, and maintaining operational efficiency. Skilled in POS system operation and demonstrating exceptional patience, I consistently exceeded customer service goals, contributing to increased customer loyalty.

Overview

2025
2025
years of professional experience

Work History

Customer Service Cashier

McDonald's Restaurant
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.

Line Worker

GE
  • Participated in training sessions to enhance skills and knowledge.
  • Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
  • Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
  • Collaborated with team members to meet daily quotas and improve overall productivity on the line.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.

Customer Service Representative

Teleperformance
01.2020 - 02.2022

Answer calls for USAA members. Helping with banking issues and making payments

Customer Service Representative

KDC
03.2023 - 04.2024

Help store with missing items. Make claims. File reports. Watching cameras. Fixing mistakes

Education

Graduate Certificate -

Jeffersontown High School
Louisville, KY
2013

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Guest services
  • Product knowledge
  • Customer focus
  • Payment processing
  • POS system operation
  • Payment collection
  • Data entry proficiency
  • Product merchandising
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Adaptability and flexibility
  • Phone etiquette
  • Basic math

Timeline

Customer Service Representative

KDC
03.2023 - 04.2024

Customer Service Representative

Teleperformance
01.2020 - 02.2022

Graduate Certificate -

Jeffersontown High School

Customer Service Cashier

McDonald's Restaurant

Line Worker

GE
Elnora Kidd