Elnora L. Forrest
Memphis
Summary
Safety-focused operations leader with 12+ years of experience in warehouse operations, workforce management, employee training, recruiting, and team leadership. Proven ability to promote safe work practices, ensure compliance with company policies, conduct employee training, investigate workplace concerns, and maintain productive work environments. Skilled in data analysis, reporting, workforce development, and collaborating with management to improve operational efficiency, employee engagement, and workplace safety. Dedicated to maintaining a culture of safety while achieving organizational goals and performance standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Crew Lead
McCormick
Byhalia, MS
08.2023 - Current
- Supervised the contingent labor client program
- Manage 40+ employees
- Strategizing, managing, and coordinating service delivery to drive service level agreement requirements (SLAs/KPIs)
- Managing associate and crew lead development, training, engagement, mentoring and retention of temporary associates.
- Maintaining daily reports in TEAMS/Microsoft Excel to provide streamlined analysis of the daily workload for department
- Led daily operations, ensuring compliance with safety standards and quality control measures.
Lead
Adecco
Byhalia, MS
02.2023 - 08.2023
- Supervised the contingent labor client program for various manufacturers
- Manage 7-25 employees
- Strategize and partner with multiple client levels, managing and coordinating service delivery to drive service level agreement requirements (SLAs/KPIs)
- Increased overall headcount during peak season
- Self-motivated, with a strong sense of personal responsibility.
Talent Consultant
Adecco
Memphis, TN
07.2021 - 02.2023
- Use US Verify to validate employee’s work status/Facilitated drug tests and background checks
- Fill 10+ positions a week
- Streamlined process and maximized efficiencies by becoming a super user of all Adecco recruiting systems, including Custom Match, Bullhorn, and Peoplenet
- Ensured all new hires completed documentation during the onboarding process in accordance with HR guidelines and regulations
- Responsible for creating and managing a talent pipeline that provided on-call temporary coverage
- Sourced and identified candidates utilizing applicant tracking systems and referrals
Client Delivery Manager
Adecco
Memphis, TN
07.2018 - 07.2021
- Supervised the contingent labor client program for various manufacturers
- Strategize and partner with multiple client levels, managing and coordinating service delivery to drive service level agreement requirements (SLAs/KPIs)
- Increased overall headcount during peak season
- Manage associate development, training, engagement, mentoring and retention of 10-100 associates.
- Created weekly reports from multiple systems in Microsoft Excel to provide streamlined analysis of the recruitment status
- Coordinated project delivery timelines, ensuring alignment with client expectations.
Client Delivery Supervisor
Adecco
Memphis, TN
07.2015 - 07.2021
- Manage 40+ employees
- Process time sheets and payroll weekly
- Sat onsite with my client being the Agency representative
- Act as human resources for temporary employee pool
- Forecast weekly and monthly revenue and headcount based on data analysis and report maintenance.
- Collaborate with management to discuss possible action steps to resolve employee relations issues daily
- Led client onboarding processes to ensure seamless service delivery and customer satisfaction.
- Developed and implemented strategic account management plans to enhance client relationships and retention.
Guest Experience Online Support Coordinator
Disney
Memphis, TN
04.2011 - 01.2015
- Coordinating Guest Experience team workload
- Mentoring/Counseling Skills in opportunity resolution.
- Maintained rapport with DropShip partners by arranging continuing contacts; identifying and resolves any process opportunities
- Gathers/Analyzes hiring totals for reporting
Administrative Assistant
New Sardis Baptist Church
Memphis, TN
04.2008 - 03.2011
- Coordinate the Pastor’s meetings and travel arrangements
- Prepare and maintain calendars, Sunday bulletins, church announcements, flyers, certificates, lessons
- Record all staff meeting minutes
- Organize office files and maintain computer database
Education
High School Diploma - Business Technology
Wooddale High School
Memphis, TN06-1997
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZSkills
- Motivational leadership
- Training and mentoring
- Task delegation
- Workplace Safety & Compliance
- Incident Prevention & Risk Awareness
- Communication & Interpersonal Skills
Certification
- Six Sigma Yellow Belt, Adecco - 2021
Timeline
Crew Lead
McCormick
08.2023 - Current
Lead
Adecco
02.2023 - 08.2023
Talent Consultant
Adecco
07.2021 - 02.2023
Client Delivery Manager
Adecco
07.2018 - 07.2021
Client Delivery Supervisor
Adecco
07.2015 - 07.2021
Guest Experience Online Support Coordinator
Disney
04.2011 - 01.2015
Administrative Assistant
New Sardis Baptist Church
04.2008 - 03.2011
High School Diploma - Business Technology
Wooddale High School
Bachelor of Science - Business Management
University of Phoenix