Elnora Young
Washington,DC
Summary
Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.
Overview
10
10
years of professional experience
Work History
Collections Manager
William C Smith
04.2022 - Current
- Process financial transactions including residential rent collection, rental deposits and addition financial obligations for residents using the Yardi system.
- Prepare written communication to residents such as delinquency notices.
- Provide exceptional customer service.
- Monitor and manage operational expenses within the allotted budget.
- Works closely with accounts payable to ensure that all invoices are submitted in a timely manner into Yardi system.
- Manage financial activities for rent collection, rent increase, late payment and check returns.
- Interact with bank to complete financial transactions including deposits and collections in a timely manner.
- Communicate with vendors to resolve invoicing issues.
- Prepare all legal documents for court filings in addition to attending all court proceedings and hearings.
Lead Concierge
CIM Group
09.2021 - 04.2022
- Assisting in the tracking of the time and attendance for each concierge team member.
- Assisting the property management team in handling conflicts in a timely manner.
- Promotes programs, outings, and events encouraging participation and assisting residents and or guests with registration.
- Provides information, recommendations, and booking services for residents and or guests including but not limited to, directions, transportation/ travel arrangements, tour and event tickets, restaurant reservations.
- Develops relationships with local business owners.
- Answers internal/external telephone calls, intercom.
- Provides support to the business operations team members.
- Assists with purchase orders and ordering office supplies.
- Assisted with inputting service requests into Entrata.
- Conducted daily package audits.
Administrative Assistant/Collections Assistant
William C Smith
10.2020 - 09.2021
- Process financial transactions including residential rent collection, rental deposits, and additional financial obligations for residents using the Yardi system.
- Identify and solve any issues with residents regarding apartment maintenance and other property concerns.
- Verbally communicate with the public in-person and via telephone and assist with questions, and if necessary, refer to the appropriate employee.
- Prepare written communication to residents such as community updates, delinquency notices, and maintenance requests timely and accurately.
- Provide exceptional customer service.
Assistant Community Manager
CIH Properties
06.2018 - 10.2020
- Assist Community Manager in planning and managing daily operations of the apartment property.
- Monitor and manage operational expenses within the allotted budget.
- Works closely with accounts payable to ensure that all invoices are submitted promptly into the Yardi system.
- Communicate with vendors to resolve invoicing issues.
- Oversee tenant move-in, move-out, and evictions including representing the property during court proceedings and making collection arrangements if necessary.
- Manage financial activities for rent collection, rent increase, late payment, and check returns.
- Develop new leasing and marketing strategies to attract new tenants.
- Maintain resident records for leases, security deposits, and utility bills.
- Assist in annual budget preparation and inventory management according to established policies.
- Assist in employee recruitment, training, and performance evaluation activities.
- Process maintenance requests from tenants in a timely and accurate fashion
- Plan and delegate daily work assignments to maintenance staff.
- Maintain records of all completed and ongoing maintenances, repairs, and renovations.
- Work with security unit to ensure safety and security of apartment community.
- Develop monthly newsletter and contact local media for posting advertisement.
- Interact with the bank to complete financial transactions including deposits and collections promptly.
- Schedule inspections, repairs, and make-ready activities for vacant apartments.
Leasing Consultant
CIH Properties
08.2016 - 06.2018
- Connect with prospective residents through phone calls, appointments, and follow-up communications.
- Provide prospective residents with a complete walking of the property.
- Guiding prospective residents through each step of the application process.
- Keep accurate records of prospective and current residents, as well as rent and inventory.
- Handle transactions like accepting rent and deposits and inspecting move-ins and move-outs.
- Identify and solve any issues with residents regarding apartment maintenance and other property concerns.
- Build a strong sense of community with residents by providing thorough and efficient communication regarding residential issues.
- Work closely with property management teams including leasing office staff, maintenance, and security to provide quality living conditions for all residents.
Leasing Office Manager
Urban City Management
08.2014 - 08.2016
- Utilize Rent Manager Software to create tenant leases, update all tenant information, process all rental invoices including delinquency reports, court filings for non-payment of rent.
- Utilize Rent Manager Software to process maintenance work orders, distribute work orders to the appropriate maintenance personnel, and close out completed work orders.
- Show available apartments to prospective renters.
- Provide Records Management to maintain current resident records.
- Organize office operations including maintaining and ordering office supplies.
- Handle resident service requests.
- Prepare and distribute monthly detailed statements for property owners. These statements include charges for maintenance and miscellaneous charges such as pet charges.
- Establish an employee-training program.
Education
High school diploma or equivalent -
Booker T. Washington PCS
Washington, DC06.2000
Skills
- Risk Assessment Capabilities
- Past Due Balance Management
- Customer Service Management
- Exceptional Organization
Availability
Permanent, Full-time, Washington, District of Columbia, United States
Timeline
Collections Manager
William C Smith
04.2022 - Current
Lead Concierge
CIM Group
09.2021 - 04.2022
Administrative Assistant/Collections Assistant
William C Smith
10.2020 - 09.2021
Assistant Community Manager
CIH Properties
06.2018 - 10.2020
Leasing Consultant
CIH Properties
08.2016 - 06.2018
Leasing Office Manager
Urban City Management
08.2014 - 08.2016
High school diploma or equivalent -
Booker T. Washington PCS
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