Elnur Ismayilov
San Antonio,Texas
Summary
- Certified Salesforce Developer and Administrator with 6 years of experience in CRM management.
- In-depth understanding of CRM business processes Campaign Management, Lead Management, and Order Management, Account Management and Case Management and expertise in administering / maintaining apps. built around functional areas of Sales and Support.
- Strong experience in working with Security frameworks, Dashboards, and reporting modules and designing, creating, and implementing profiles, roles, record types, page layouts, assignment and workflow rules, escalation rules, communication templates, approval processes and reports, and configuring security settings.
- Extensive work experience on designing of custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
- Experience in Data migration using Import Wizard, Excel Connector, Work Bench & other integration tools like Apex Data loader.
- Good Experience in Data Integration and Migration using Force.com, Knowledge of WSDL, web services SOAP API, BULK API, REST API, force.com callouts, Batch and Schedule Apex Programs.
- Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, design, developer, enhancement, testing, deployment and maintenance of standalone object-oriented enterprise applications.
- Hands-on experience with the Salesforce Lightning UI. Build Lightning apps that combine the power of the Lightning Design System, Lightning App Builder, and Lightning Components.
- Excellent problem-solving, and interpersonal skills, strong leadership abilities, and a quick learner of new concepts and applications with Strong verbal, and written communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SALESFORCE DEVELOPER
Babylon Health
03.2023 - Current
- Analyzed business needs, distinguished between needs and wants, identified gaps between business needs and standard application functionality
- Implemented the data migration process from ACT, Excel, MS outlook using Data Loader, Data Import Wizard, SFDC Data Export, MassDelete, Cloudingo
- Worked on custom Apex classes, wrapper classes for request and response parsers for Integrations, batch apex, schedulable apex, Queueable apex, SOQL and SOSL for seamless application flow
- Maintained Code Coverage, Unit Testing for all the codes in the system following the Salesforce limits & responsible for smoke testing
- Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and display them on to the component
- Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better
- Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and display them on to the component.
SALESFORCE DEVELOPER
H&R Block
10.2020 - 12.2022
- Worked closely with the Enterprise Architecture team, implementation partners, 3rd party vendors, and other technology teams to ensure appropriate infrastructure selection, maintenance, policies, and procedures are in place to support the CRM application environment
- Involved in requirements gathering with multiple project managers, to better customize, and utilize the full functionality of the Salesforce CRM solution
- Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application
- Created with SOQL queries to perform DML operations like insert, update, delete and query data from Salesforce.com
- Building of lightning components to achieve the customization functions and Configuring Salesforce Solutions using point and click tools available on the platform Implemented a Lightning Component to display Payment Information from SAP, which is a Rest API Service and integrated internal system with Pay metric SOAP API.
SALESFORCE ADMINISTRATOR
Acima Insurance
05.2017 - 06.2020
- Rolled out Salesforce Chatter to all users to improve and accelerate company-wide Communication
- Worked with Salesforce.com support to troubleshoot issues and maintain smooth operations and performance of the platform
- Assisted in Identifying, creating, and delivering training programs for all users and stakeholders
- Salesforce and related applications
- Designed and modified Approval processes and created Approval steps that used email alerts and field updates
- Provided support to Salesforce users in all groups to resolve issues with Help to manage Discovery meetings with stakeholders to gather information for bugs, enhancements, or new feature requests
- Configure and maintain standard/custom objects and fields, page layouts, Lightning pages, validation rules, and formula fields
- Involved in creating and customizing Email templates and configuring them to the email alert within the workflow rule for a standard/custom object
- Applied workflow processes, workflow actions, and time-dependent workflow actions.
Education
Bachelor's in political science -
The Academy of Public Administration
Baku, Azerbaijan06.2013
Skills
- SALESFORCE
- CASE MANAGEMENT
- APEX TRIGGERS, ASYNCHRONOUS APEX
- PROCESS AUTOMATION
- DATA MANAGER
- AGILE PROCESS
- ADMIN TOOLS
- DEPLOYMENT
- API Development
- APEX
- JAVASCRIPT
- SOSL
- SOQL
- HTML
Certification
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I
Objective
Seeking a role as Salesforce Developer to improve my skills in your prestigious organization that encourages creative problem solving, innovative thinking and facilitates as well as values employees’ growth and career objectives.
Timeline
SALESFORCE DEVELOPER
Babylon Health
03.2023 - Current
SALESFORCE DEVELOPER
H&R Block
10.2020 - 12.2022
SALESFORCE ADMINISTRATOR
Acima Insurance
05.2017 - 06.2020
Bachelor's in political science -
The Academy of Public Administration
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I
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