Career Advancement
ELOA BAEZ
Customer Service Specialist
Tampa,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
1
1
Language
Work History
Relationship Banker
Bank of America
08.2022 - 05.2023
- Assisted customers at teller window with money transactions
- Oriented customers with financial questions regarding their accounts
- Provided information to customers interested in starting to build their credit with products related to their banking needs
- Responsible for handling, reporting, safekeeping and managing cash and other money-related transactions.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Built customer relationship by engaging and greeting at the lobby to efficiently assist and direct customers at branch in a timely efficient maner.
Social Distance Ambassador NDW
Career Source Tampa Bay
12.2021 - 03.2022
- Front desk operations by greeting customers, properly directing customers to destination
- Promptly disinfect kiosks and computers at resource center to ensure safety and cleanliness
- Ensure customers are keeping safe distance from one another
- Ensure all clients are directed to designated areas to keep lobby free of agglomeration
- Provide excellent customer service by assisting with customer needs in both English and Spanish.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Seasonal internship program*
Video Remote Medical Interpreter
CulturaLink
01.2018 - 01.2021
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Followed ethical codes to protect confidentiality of patient medical information.
Senior Retention Specialist
Convergys
01.2015 - 09.2015
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
- Achieved daily goals of preventing customer disconnections
- Successfully upsold services to customers by avoiding service cancellation.
- Coached in-training associates and provided support for customer service calls.
Cashier/ Customer Service Representative
CVS/Macys/Marshalls
01.2004 - 04.2014
- Handled money transactions at register for clients, including cash, credit/debit cards and checks
- Assisted customers with needs by answering questions or with customer service requests
- Answered customer service phone calls
- Organized merchandise on sales floor
- Offered and opened store credit cards for customers
- Reached sales goals.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
Insurance CSR
Mobius Insurance
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Use of spreadsheet to update customer account information as well as company data
- Met production daily goals and metrics
Education
No Degree - Banking And Finance Technical Diploma
Asian American Civic Association
Remote 05.2001 -
The Community Interpreter: Medical Edition
SouthSide AHEC
Sarasota, FL04.2018
Skills
Relationship building and management
Financial Advising
Money Handling
Security understanding
Customer Service
Customer Relationship Management
Account updating
Problem-solving skills
Customer Support
Medical Terminology Mastery
Customer Focus
Interests
Professional Growth
Timeline
Relationship Banker
Bank of America
08.2022 - 05.2023
Social Distance Ambassador NDW
Career Source Tampa Bay
12.2021 - 03.2022
Video Remote Medical Interpreter
CulturaLink
01.2018 - 01.2021
Senior Retention Specialist
Convergys
01.2015 - 09.2015
Cashier/ Customer Service Representative
CVS/Macys/Marshalls
01.2004 - 04.2014
No Degree - Banking And Finance Technical Diploma
Asian American Civic Association
05.2001 -
Insurance CSR
Mobius Insurance
The Community Interpreter: Medical Edition
SouthSide AHEC
Educationcertifications
- Asian American Civic Association, Banking and Finance (currently attending remotely)
- Gulf Coast South-Side AHEC, Certificate. 40hr. Community Interpreter training: Medical Edition, 2018
- Le Cordon Bleu College of Culinary Arts, Certificate in Culinary Arts, 2012
- Manhattan Hairstyling Academy, Certificate in Cosmetology/ Valid Cosmetology License, 2007, 2008
Educationcertifications
- Asian American Civic Association, Banking and Finance (currently attending remotely)
- Gulf Coast South-Side AHEC, Certificate. 40hr. Community Interpreter training: Medical Edition, 2018
- Le Cordon Bleu College of Culinary Arts, Certificate in Culinary Arts, 2012
- Manhattan Hairstyling Academy, Certificate in Cosmetology/ Valid Cosmetology License, 2007, 2008
Educationcertifications
- Asian American Civic Association, Banking and Finance (currently attending remotely)
- Gulf Coast South-Side AHEC, Certificate. 40hr. Community Interpreter training: Medical Edition, 01/01/18
- Le Cordon Bleu College of Culinary Arts, Certificate in Culinary Arts, 01/01/12
- Manhattan Hairstyling Academy, Certificate in Cosmetology/ Valid Cosmetology License, 01/01/07, 12/31/08