Dedicated Certified Nursing Assistant with strong skills in patient care, vital sign monitoring, and emotional support. Committed to fostering a supportive environment that enhances residents' well-being.
Overview
5
5
years of professional experience
Work History
Certified Nursing Assistant
Genesis HealthCare
Los Angeles, California
02.2017 - 04.2018
Supported residents with daily living activities and personal care needs to enhance their independence and comfort.
Delivered emotional support and companionship to residents, fostering a nurturing environment during care routines.
Monitored vital signs and reported changes to nursing staff promptly.
Collaborated with team members to ensure high-quality patient care delivery.
Facilitated activities of daily living, including bathing, grooming, and dressing, to promote residents' dignity and well-being.
Served meals to patients in their rooms and assisted with feeding.
Customer Service Representative
Forest Lawn Memorial Park
Los Angeles, California
12.2016 - 04.2017
Responded to customer inquiries via phone and in-person, ensuring clarity and satisfaction.
Processed payments while maintaining accurate financial records, contributing to operational integrity.
Provided emotional support and compassion to grieving families.
Maintained a clean and welcoming environment for visitors and families.
Answered customer inquiries and provided accurate information regarding products and services, enhancing customer understanding and trust.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Curacao Retail
Vernon, California
11.2012 - 10.2013
Provided excellent customer service to resolve customer complaints in a timely manner.
Resolved customer issues with knowledgeable and friendly service, contributing to high customer satisfaction.
Responded to customer inquiries via phone and in-person, enhancing customer experience.
Educated clients on available services and options at the facility.
Coordinated with various departments to streamline service delivery.