Elodia Mesfin

• Mentorship program for Marymount University; I am a willing participant in a program to help mentor, support, and empower caregivers in our community to move into the technology workforce. This program is funded through a U.S. Department of Labor- Community Project Funding/Congressionally Directed Spending grant and also funded through ISACA, a non-Federal source.

• Supported payment processing and account management by updating client records, verifying billing details, and assisting with invoices. Delivered customer service by resolving inquiries and ensuring accurate, timely access to client and caregiver information. Collaborated with teams to streamline data workflows and improve reporting accuracy.

• Training and coaching new hires on building procedures and customer service standards, while overseeing their work to ensure accuracy and efficiency. Supervise financial operations by closely collaborating with residents and staff to foster trust, enhance communication, and deliver tailored solutions to meet clients' needs. Managing and updating insurance records, resident bills, and invoices with precision using Excel and internal data systems. Administer annual budget planning, and moderate petty cash transactions to ensure proper fund allocation. Provide high-quality customer service by assisting residents with billing inquiries, payment issues, and account updates, building strong and lasting client relationships.

• Collaborated with a team to identify and resolve customer pain points by analyzing user needs and delivering tailored solutions that improved engagement and satisfaction. Designed and presented a new homepage concept with enhanced navigation and accessibility to create a seamless customer experience. Developed high-fidelity prototypes, applying user research, wireframing, and visual design to ensure clear communication and intuitive interactions. Strengthened customer service focus by translating feedback into practical, user-centered improvements that aligned with client expectations.

• Selected to participate in research on Leveraging AI Agents and NLP Cognitive Processes to Detect Human Trafficking on Social Media: Insights into Cybercrime, which is sponsored by DHS/Criminal Investigations and Network Analysis - DHS Center of Excellence.

From Caregivers to Breadwinners: April 2025 - present

Mentorship program for Marymount University; I am a willing participant in a program to help mentor, support, and empower caregivers in our community to move into the technology workforce. This program is funded through a U.S. Department of Labor- Community Project Funding/Congressionally Directed Spending grant and also funded through ISACA, a non-Federal source.

Improved Urgent Care Medical Office Database (MySQL)

Worked with a team to design and build a clear, easy-to-use database. Helped organize patient, doctor, and insurance data for quick access and better performance. Created relationship diagrams to show how different parts of the system work together.

Member, Women in Cybersecurity – Marymount University
Joined events and workshops to grow cybersecurity skills. Helped promote diversity in tech and supported outreach to encourage young women to explore careers in cybersecurity.

Capstone Project: "Hold-Up" Money Transaction App (Jan – May 2024)

Designed a secure money transfer app to protect online payments. Built a user-friendly prototype with strong security features and used Power BI to track and visualize user data and test results. Focused on improving trust in digital payments through clear design and strong protection.

Applied technical skills in data analysis, security protocols, and user interface design to build and test the app effectively.