ELODIA RODRIGUEZ
Dallas,Tx
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Knowledgeable project coordination and successfully managing multiple tasks simultaneously. Delivered crucial support in organizing events and streamlining processes to enhance operational efficiency. Demonstrated proficiency in communication and problem-solving to improve team collaboration and project outcomes.
Overview
13
13
years of professional experience
Work History
Job File Coordinator
Americor
09.2023 - 01.2025
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Making outbound and answering inbound calls between clients and creditors
- Responsible for overcoming objections when needed
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Works from the established Negotiations queue to settle client debts
- Responds to all questions and inquiries using procedures that fall within established quality control points and Standard Operating Procedures (SOP's)
- Applies critical thinking skills to determine appropriate solutions while overcoming obstacles to improve settlement rates
- Provide customers with accurate information regarding their financial analysis
- Maintaining a consultative relationship with the customer throughout the process
- Successfully multi-task, work in fast-paced environment and manage accounts
- Computer literate with the ability to input and retrieve data from CRM systems
- Ability to write professional and informative email correspondence
- Establish and maintain strong working relationships with internal and external clientele
- Proficient in Microsoft Word, Excel and Outlook
- Proven track record of maintaining, prospecting, and developing an account base
- Negotiated and collected outstanding debts from delinquent customers, consistently meeting or exceeding monthly collection targets
- Effective communication skills to establish rapport with debtors, facilitating productive discussions and negotiations
- Implemented strategic collection techniques to maximize recovery rates and minimize losses for the company
- Managed a portfolio of XX accounts, ensuring timely follow-up on payment arrangements and resolving any disputes or issues
- Collaborated with legal team to initiate legal actions against non-compliant debtors, resulting in successful recoveries
- Maintained accurate records of all collection activities, including phone calls, emails, and correspondence with debtors
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Completed bi-weekly payroll for 20 employees.
Senior Lead
OpenRoad Lending
02.2018 - 10.2023
- Delegating task
- Ensuring that business goal, deadline,and performance standards are met.
- Training and on boarding new hires to make sure they understand their role
- Reporting performance records and evaluations to HR and senior management
- Advanced leadership and team management skills
- Attention to detailed and problem- solving skills
- Strong written and verbal communication
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Recommended potential products or services after analyzing customer needs.
- De-escalated customer issues with proven conflict mediation and problem- solving abilities.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Supported customers to maintain positive relationships throughout and following sales processes.
- Educated customers where applicable to alleviate need for future contact.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty. successful solutions to customer problems.
- Computer skills and knowledge of collaboration tools XE
- Self-motivated, with a strong sense of personal responsibility.
Loan Officer
OpenRoad Lending
02.2018 - 02.2020
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
- Examined customer loan applications for loan approvals and denials.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
Assistant Manager
Tmobile
12.2011 - 01.2018
- Organized schedules, workflows and shift coverage to meet expected
- Maintained inventory accuracy by counting stock-on-hand and reconciling business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Education
Bachelor of Arts - Finance
The University of Texas At Arlington
Arlington, TX08.2026
Associate of Arts - Business Administration
Tarrant County College District
Fort Worth, TX05.2024
Skills
- Multitasking and organization
- Relationship building
- Sales team training
- Team leadership
- Customer service
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Job File Coordinator
Americor
09.2023 - 01.2025
Loan Officer
OpenRoad Lending
02.2018 - 02.2020
Senior Lead
OpenRoad Lending
02.2018 - 10.2023
Assistant Manager
Tmobile
12.2011 - 01.2018
Associate of Arts - Business Administration
Tarrant County College District
Bachelor of Arts - Finance
The University of Texas At Arlington
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