ELODIA VEGA
Glendale,AZ
Summary
Proven track record in enhancing customer experiences and streamlining appointment processes at Sun Radiology. Excelled in team collaboration and time management, significantly improving office efficiency. Demonstrated expertise in administrative skills and customer service, ensuring confidentiality and meticulous organization. Achieved a notable increase in patient satisfaction and operational productivity.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
21
21
years of professional experience
Work History
Front Desk Receptionist
Sun Radiology
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected fees, and payments.
- Scheduled appointments accurately on Eclinicals.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Referral Coordinator
Dr. Darawall Assaud
07.2015 - 12.2015
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
Medical Assistant
Dr, Kishor Vachhani
08.2010 - 07.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Administrative Assistant
Loves Truck And Travel Shops
03.2003 - 06.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Supervised 10-15. employees
- Customer Service / Cashiering
- Payroll
- Perform Audits
- Schedule employees for shifts
- Ran reports
Education
High School Diploma -
Coachella Valley Adult School
Coachella, CA05.2019
Medical Assistant Program - Medical Assisting
Milan Institute - Palm Desert
Palm Desert, CA07.2010
Skills
Customer Service
Time Management
Listening Skills
Cash Handling
Telephone Etiquette
Problem-solving skills
Team Collaboration
Appointment Scheduling
Administrative Skills
Office Organization
File Organization
Work Prioritization
Initiative-taking
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Sun Radiology
02.2024 - Current
Referral Coordinator
Dr. Darawall Assaud
07.2015 - 12.2015
Medical Assistant
Dr, Kishor Vachhani
08.2010 - 07.2015
Administrative Assistant
Loves Truck And Travel Shops
03.2003 - 06.2006
High School Diploma -
Coachella Valley Adult School
Medical Assistant Program - Medical Assisting
Milan Institute - Palm Desert
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