Elohor Palama
Houston,TX
Summary
Salesforce Business Professional with over 7 years of experience in spearheading diverse technology projects, including 6 years in Salesforce Service Cloud, Sales Cloud, Community Cloud, Health Cloud, and Commerce Cloud. I have deep specialization in Salesforce domains (SOQL, SOSL, REST API, Lightning Design, Pardot B2B Marketing Automation). Proficient in Apex, Visualforce, LWC, Aura, and various Salesforce tools, I have seamlessly integrated systems like AWS, Microsoft Dynamics, and Google Cloud. My expertise includes Salesforce customization, data integration with ERPs like SAP, cloud technology integration, and full SDLC management. Leveraging tools such as Oracle 10g/9i and Eclipse, I have demonstrated excellence in document creation, from RFPs to training manuals. A proactive problem solver, I excel both independently and in teams, consistently achieving organizational goals.
Overview
7
7
years of professional experience
2
2
Certification
Work History
SALESFORCE ADMIN/BUSINESS ANALYST
ATBOD
02.2021 - Current
SALESFORCE BUSINESS ANALYST & ADMIN
Deloitte
02.2019 - 01.2021
SALESFORCE BUSINESS ADMINISTRATOR
Equitable Advisor
07.2017 - 01.2019
IT SYSTEM ADMINISTRATOR
Texas State University
07.2016 - 06.2017
Education
Bachelor of Business Administration - Finance and Accounting
Texas State University
San Marcos, TXMaster of Science - Data Analytics
University of Texas at Austin
Austin, TXSkills
- Salesforce Customization
- Salesforce Configuration
- Reports & Dashboards
- Business process improvement
- Workflow Management
- Project Management
- CRM Management
- Sales Cloud Management
- Service Cloud Management
- Case Management Automation
- Visualforce Development
- Chatter Administration
- Data Management
- Data Migration
- Security Management
- Stakeholder Management
- SOQL
- SAQL
- Analytical thinking
- Gearset
- Copado
- Workbench
- JIRA
- Chatter Administrator
- AppExchange Integration
- Workflow Management
- Data Modeling
- Lightning Experience
- Attention to Detail
- Security Management
- User Acceptance Testing
Certification
- Salesforce Certified System Administrator
- Salesforce Certified Omni-Studio Consultant
- Salesforce Certified Sales Cloud Consultant (In progress)
- Salesforce Certified Business Analyst (In progress)
Timeline
SALESFORCE ADMIN/BUSINESS ANALYST
ATBOD
02.2021 - Current
SALESFORCE BUSINESS ANALYST & ADMIN
Deloitte
02.2019 - 01.2021
SALESFORCE BUSINESS ADMINISTRATOR
Equitable Advisor
07.2017 - 01.2019
IT SYSTEM ADMINISTRATOR
Texas State University
07.2016 - 06.2017
Bachelor of Business Administration - Finance and Accounting
Texas State University
Master of Science - Data Analytics
University of Texas at Austin
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