Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Eloisa Baez Garcia

Palmerton,PA

Summary

Dynamic professional with extensive experience at Optum/Owensboro Health, excelling in calendar management and customer service. Proficient in Microsoft Office Suite and skilled in problem-solving, I enhance communication efficiency and ensure data integrity. Recognized for delivering timely solutions and maintaining confidentiality while supporting decision-making processes.

Overview

10
10
years of professional experience

Work History

Remote Scheduler

Optum/Owensboro Health
11.2016 - Current
  • Managed calendars, scheduled appointments, ensuring optimal time management.
  • Handled email correspondence, filtering and prioritizing messages to improve communication efficiency.
  • Organized and maintained digital files, ensuring easy access and confidentiality of sensitive information.
  • Conducted research and prepared reports, presentations, and spreadsheets to support decision-making processes.
  • Provided customer service support, responding to inquiries and resolving issues promptly.

Customer support

T-Mobile
Tampa, FL
09.2015 - 10.2016
  • Providing information about T-Mobile's products, services, plans, and policies.
  • Assisting customers with technical problems related to their phones, network connectivity, or services.
  • Handling customer dissatisfaction and working towards a solution.
  • Explaining billing statements, processing payments, setting up payment arrangements, and addressing billing discrepancies.
  • Maintained accurate records and databases, ensuring data integrity and compliance with company policies.

Education

High School Diploma -

Christopher Columbus HS
Bronx, NY
06.2009

Skills

  • Microsoft Office Suite
  • Google Workspace
  • Cisco Jabber
  • Teams
  • Zoom
  • CXone
  • Infinity
  • WFM
  • Epic
  • Citrix Workspace
  • Finesse
  • Typing Speed
  • Data analysis
  • Time management
  • Problem solving
  • Communication skills
  • Research skills
  • Report preparation
  • Email correspondence
  • Customer service
  • Task prioritization
  • Attention to detail

References

Available upon request

Timeline

Remote Scheduler

Optum/Owensboro Health
11.2016 - Current

Customer support

T-Mobile
09.2015 - 10.2016

High School Diploma -

Christopher Columbus HS

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Eloisa Baez Garcia