Eloisa Britton

• I'm first to be asked to fill in due to lack of interest of others, this helps keep the store open for community.
• Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
• Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
• Increased customer satisfaction by providing efficient and friendly service while handling transactions.
• Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
• Processed returns and exchanges efficiently, adhering to company policies and procedures.
• Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
• Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician.
• Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician role at all times.
• Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

• I work with participants with disabilities setting there Individualized Service Plans and keeping all paperwork updated
• Stay in alliance with all policies, report to Redwood Regional Services and maintain a high security of confidentiality to protect all participants rights and personal information
• Set up meetings with participants
• Write plans with information gathered and keep updated
• Work directly and report to managers
• Any other duties required for completion
• Attend meetings
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

• Pt intake, receiving payments, scheduling and assisting in correspondences to other facilities
• Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
• Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
• Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
• Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
• Enhanced communication between departments by regularly updating patient information and coordinating schedules.
• Improved patient satisfaction by streamlining the registration process and reducing wait times.
• Promoted patient-centered care through facilitating open lines of communication between medical professionals, patients, and their families regarding treatment plans and progress updates.
• Greeted and assisted patients with check-in procedures.
• Followed document protocols to safeguard confidentiality of patient records.
• Provided excellent customer service to patients and medical staff.
• Verified patient insurance eligibility and entered patient information into system.

• Cashier, Customer Service and any other duties the manager delegates to me
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Work with the community to ensure the safety of patrons and employees
• Observe and report to Manager
• Assist and adhere to Casino gaming policies
• Protect and escort all casino drops, finances and keys
• Assure all casino building doors are secure and grounds are free from loiters, animals, unattended children, drugs and alcohol
• Write reports, keep up with daily logs
• Maintain confidentiality and greet and provide friendly service to customers as they enjoy there visit
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Created a welcoming atmosphere for guests while maintaining strict vigilance over potential security hazards or breaches.
• Improved overall security presence by consistently enforcing company policies and procedures.
• Contacted law enforcement in case of unauthorized persons, documents, and materials.

• Oversee, Round Valley Reservation water resources
• Water Testing with field equipment approved by the Federal EPA Department
• Spreadsheets, Data Collecting, Reporting to Field Office and to Tribal Council
• Managed three departments with at least nine employees under me as a manager
• Managed grants, worked with Biologist with grants, Kept grants within the scope of work allowable, worked with different agencies, corporations and state water boards, Prepared the end of the fy reports, made monthly newsletters, brochures, and projects to educate adults and children
• Visited the schools with information and projects held Earth day and invited all tribes and non tribes to participate, Worked within the community all the time
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

• Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
• Secured positive results for clients by diligently handling crucial paperwork submissions within required deadlines.
• Improved client satisfaction by efficiently addressing and resolving legal concerns.
• Streamlined office processes, enhancing overall efficiency and productivity of the team.
• Collaborated effectively with Director to ensure timely completion of tasks and project milestones.
• Assisted in case preparation for successful outcomes in court proceedings.
• Answered telephone and coordinated meetings and conferences.
• Conducted thorough assessments of client needs, connecting them with appropriate resources and support networks.

Purpose of this program is to keep our Native Children caught within the CPS System within the Tribes, so they are not lost out in the community and to get the necessary help for parents to keep their parental rights so their children can stay within there families.

• Did the Round Valley Indian Tribes enrollment applications and received training on the new progeny data base to better our tribes enrollment and inquires.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Attended meetings and took minutes, helped with whatever was delegated to me
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Enhanced office organization with regular maintenance of files, records, and supplies inventory.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
• Informed and supported business leaders through consistent communication and administrative support duties.

• Seasonal Position
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
• Improved response times to customer inquiries, implementing new filing system for quicker access to information.
• Fostered culture of continuous improvement by suggesting and implementing process enhancements.
• Presented new enrollees to the Tribal Council for approval for each year.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Provided excellent customer service to create positive experiences and build patient trust.
• Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
• Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
• Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
• Helped patients complete necessary medical forms and documentation.
• Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
• Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
• Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
• Reduced no-show rates through timely and effective appointment reminders and confirmations.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Completed new patient registrations in software to create accurate and comprehensive records.