Eloisa Cedillo
Winchester,CA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
BOH Team Member
Chick-fil-A
Murrieta, California
06.2025 - 07.2026
- Prepared food items according to Chick-fil-A's quality and safety standards.
- Operated kitchen equipment, ensuring proper usage and maintenance protocols.
- Collaborated with team members to coordinate food preparation during peak hours.
- Checked inventory levels and restocked supplies to maintain smooth operations.
- Maintained proper food handling procedures and sanitation standards to ensure safe and quality products.
General Manager
Taco Bell
Murrieta, California
08.2022 - 04.2025
- Developed service and sales strategies to improve retention and revenue.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Mitigated business risks by working closely with staff members and assessing performance.
- Created schedules and monitored payroll to remain within budget.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Established and maintained effective communication with staff members to ensure efficient operations.
Shift Manager
Taco Bell
Murrieta, CA
12.2020 - 02.2022
- Directed and led employees and team members on effective operations, methods and procedures.
- Resolved conflicts between staff members in a professional manner.
- Taught staff upselling techniques to meet revenue targets.
- Managed daily cash intake by counting out registers and tabulating profits.
- Documented receipts, employee hours and inventory movement.
- Planned and developed new operation processes to innovate and stay competitive.
- Helped employees accomplish tasks during peak periods.
- Ensured compliance with food safety regulations and quality standards.
- Reinforced rules to promote superior employee performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Education
Some College (No Degree) - Psychology
California State Polytechnic University, Humboldt
Arcata, CASkills
- Operational strategy
- Vendor management
- Financial analysis
- Employee training
- Customer retention
- Risk assessment
- Conflict resolution
- Team leadership
- Performance monitoring
- Exceptional interpersonal communication
- Sanitation compliance
Certification
- Food handlers riverside county
- Servesafe
Languages
Spanish
Languages
Spanish
Full Professional
Timeline
BOH Team Member
Chick-fil-A
06.2025 - 07.2026
General Manager
Taco Bell
08.2022 - 04.2025
Shift Manager
Taco Bell
12.2020 - 02.2022
Some College (No Degree) - Psychology
California State Polytechnic University, Humboldt