ELOISA DIAZ

• Directed team of 60 personnel in busy hotel with 298 rooms.
• Evaluated employee performance and developed improvement plans.
• Communicated repair needs to maintenance staff.
• Completed schedules, shift reports and other business documentation.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Worked with front desk to respond promptly to all guest requests.
• Supervised 60 employees, including scheduling, training and performance monitoring.
• Developed and implemented employee incentive programs to promote top performance.
• Delegated tasks to carefully selected employees in alignment with resource management goals.
• Placed orders for housekeeping supplies and guest toiletries.
• Managed team productivity and workflow to exceed quality standards.
• Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
• Maintained controls over expenses and inventory for optimal budget tracking.
• Drove improvements to workflow and room turnover with hands-on, proactive management style.
• Enforces proper grooming and dress code for department personnel.
• Ensure that proper key control program is followed.
• Monitoring occupancy and make staffing adjustment accordingly.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.

I helped opening up the hotel.

• Hire and train team.
• Contact and make connection with vendors.
• order and inventory
• order tools for team
• Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
• Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
• Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.

• Placed orders for housekeeping supplies and guest toiletries.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
• Reported damages, maintenance problems, safety issues and potential hazards to management.
• Established and maintained clean and comfortable environments by performing cleaning duties, including vacuuming, wiping windows, dusting and sanitizing bathrooms.

• Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.
• Replenished guest room supplies, including water glasses, toiletries, and paper products.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Vacuumed, dusted and maintained common areas, including hallways and waiting areas at elevators.
• Maintained linen cart so that it was neat and organized.
• Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Restocked room supplies such as facial tissues for personal touch with every job.