Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Eloisa Lopez

Compton,CA

Summary

  • Driven Customer Support Representative with over 9 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.

Overview

9
9
years of professional experience

Work History

Bank Teller

US Bank
Norwalk, CA
08.2012 - 08.2019
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Sold and cross-sold bank products to new and existing customers.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.

Assistant Manager

Speedy Cash
Los Angeles, CA
07.2010 - 08.2012
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Answered around 40 phone calls each day focused on answering questions and resolving issues.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Processed loans within various departments to achieve timely, accurate and fair proceedings.

Education

High School Diploma -

Compton High School
Compton, CA
06.2009

Skills

  • Currency Packaging
  • Transaction Error Identification
  • Deposit and Withdrawal Management
  • Check Cashing
  • Money Handling
  • Bill Payment Receipt
  • Phone Inquiries
  • Signature Verification
  • Balance Verification and Reconciliation
  • ATM Balancing
  • Cash Counting
  • Call and Email Handling
  • Call Answering and Routing
  • Balance Transfers
  • Greeting and Seating Clients
  • Customer Inquiries

Accomplishments

  • Promoted from Customer Advocate to Assistant Manager.
  • Earned 5 star award for outstanding customer service.

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Bank Teller

US Bank
08.2012 - 08.2019

Assistant Manager

Speedy Cash
07.2010 - 08.2012

High School Diploma -

Compton High School

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Eloisa Lopez