Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Work Preference
Accomplishments
Timeline
Barista

Eloisa Luna

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level financial coordinator position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Methodist Urology Med Center
01.2024 - Current


  • Maintain and prepare patient charts, as well as collect and document patients' personal information and medical histories
  • Assist physicians in the performance of patient examinations and procedures, including bladder scans, flow rate, and bladder catheterization
  • Perform urinalysis, administer medication, provide patient education, and schedule appointments.
  • Strengthen internal controls to minimize errors and fraud, maintaining integrity of financial operations.
  • Answer telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinate with care teams across various departments to ensure seamless integration of verified coverage information into overall treatment planning.
  • Collaborate with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Work closely with management to provide effective assistance for specific aspects of business operations.
  • Increase customer satisfaction by providing exceptional administrative support and resolving issues efficiently.

Certified Medical Assistant/Patient Care Coordinator

Legacy Community Health Services
10.2022 - 01.2024
  • Assisted doctors during exams and procedures, oversee supply inventory, disinfect and sanitize equipment, and administer injections and immunizations
  • Interview and measure patients, document their medical history alongside test results, and collected specimens
  • Supported physicians with exams and procedures, setting up treatment rooms, cleaning devices, and disposing of supplies.
  • Assisted with insurance verification
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Answered incoming calls, scheduled appointments and filed medical records.

Certified Medical Assistant /Office Assistant

Houston Specialty Clinic Pulmonary and Sleep
07.2021 - 10.2022
  • Performed breathing tests, scanned medical records, obtained lab and x-ray results, scheduled surgeries, made outreach calls, answered patient questions, scheduled testings and appointments, reconciled medications, and handled administrative tasks.
  • Processed invoices and payments in line with company policies and procedures.
  • Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
  • Maintained confidentiality of sensitive financial information by adhering to company data protection policies and ensuring secure storage of client records.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Trained new staff on current, correct insurance verification procedures.
  • Processed payments and applied to customer balances.

Certified Medical Assistant /Office Assistant

Dr. Charles Holmsten Family Practice and Occupational
07.2020 - 07.2021
  • Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
  • Enhanced transparency and accountability by creating detailed expense reports.
  • Managed monthly closing of financial records and reporting, ensuring accuracy and timeliness.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
  • Completed EKGs and other tests based on patient presentation in office.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected room deposits, fees, and payments.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Processed payments and applied to customer balances.

Medical Assistant/ Patient Services Representative

UTMB RMCHP OB/Gyn/ Pediatrics
10.2011 - 01.2020
  • I collected medical history and vital signs for women and children
  • Effectively input patients information into an electronic medical record system (EMR)
  • In addition, I conveyed patient concerns to a physician, skillfully performed phlebotomy, and efficiently collected specimens
  • I took initiative in preparing examination rooms for procedures such as colposcopy, pap smears etc.., offering essential support to physicians during visits with female patients, and confidently overseeing medical records
  • In addition, I conscientiously ensured the cleanliness and organization of exam rooms on a daily basis, assumed the responsibility of procuring and overseeing supplies, managing front office duties, and proficiently checked Medicaid eligibility.
  • Negotiated payment plans on behalf of clients facing financial hardship, helping them access necessary healthcare services without undue burden.
  • Collected room deposits, fees, and payments.

Phlebotomist/Patient Service Representative Team Lead

Labcorp of America
11.2009 - 10.2011


  • Maintained a secure and professional work environment for both patients and employees
  • Executed diverse venipuncture techniques on patients with specific medical conditions
  • Tests were ordered and validated to ensure precise billing
  • Supervised and guided team members in their daily tasks as a team leader, while also providing training to newly hired staff
  • Conducted phlebotomy procedures on both inpatients and outpatients, including individuals from the pediatric and geriatric populations
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Served as a liaison between patients, physicians, nurses, and administrative staff to facilitate smooth operations within the clinic or healthcare facility.
  • Addressed any discrepancies in billing or insurance claims promptly to minimize potential financial issues for both patients and the organization.
  • Verified patient insurance eligibility and entered patient information into system.

Medical Assistant /Patient Service Representative

OB/Gyn Women's Center
08.2008 - 03.2009
  • The responsibilities included recording patient intakes, and monitoring vital indicators, such as pulse rate, blood pressure, weight, and height
  • Additionally, I assisted doctors during procedures and ensured that treatment rooms were properly equipped for patient examinations
  • Administered injections and treatments, conducted regular laboratory tests, booked appointments, completed secretarial duties, maintained billing records, provided translation services for doctors during procedures, and assisted with phone triages
  • Gave assistance and administrative support for both the front and back-office operations.
  • Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
  • Submitted cash and check deposits and generated cash receipts to record money received.

Hospital Registrar

Clear Lake Regional Hospital
01.2008 - 07.2008
  • Welcomed and recorded the details of every patient in the hospital's registration system, while also gathering personal medical and insurance information from patients or their family members
  • Consistently created a tangible and digital chart for the patient.
  • Organized, reviewed, and filed paperwork for secure recordkeeping.
  • Supported hospital revenue cycle management efforts through timely completion of all requisite financial paperwork during the registration process.
  • Reduced errors in insurance claims processing through meticulous verification of insurance coverage details during registration.
  • Organized appointment schedules for various departments within the hospital, ensuring optimal utilization of clinical resources.
  • Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
  • Processed payments and applied to customer balances.

Education

BBA - Business Administration

Western Governors University
Salt Lake City, UT
11.2028

Skills

  • Bilingual
  • Scheduling
  • Patient Relations
  • Insurance Verification
  • Payment Collection
  • Medical terminology
  • Insurance Claims
  • Medical billing and coding
  • EMR / EHR

Certification

  • CPR Certified
  • NRCMA

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Flexible work hoursWork from home optionPaid time offHealthcare benefits401k match4-day work weekCareer advancement

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Recognized for going above and beyond the call of duty.

Timeline

Certified Medical Assistant

Methodist Urology Med Center
01.2024 - Current

Certified Medical Assistant/Patient Care Coordinator

Legacy Community Health Services
10.2022 - 01.2024

Certified Medical Assistant /Office Assistant

Houston Specialty Clinic Pulmonary and Sleep
07.2021 - 10.2022

Certified Medical Assistant /Office Assistant

Dr. Charles Holmsten Family Practice and Occupational
07.2020 - 07.2021

Medical Assistant/ Patient Services Representative

UTMB RMCHP OB/Gyn/ Pediatrics
10.2011 - 01.2020

Phlebotomist/Patient Service Representative Team Lead

Labcorp of America
11.2009 - 10.2011

Medical Assistant /Patient Service Representative

OB/Gyn Women's Center
08.2008 - 03.2009

Hospital Registrar

Clear Lake Regional Hospital
01.2008 - 07.2008

BBA - Business Administration

Western Governors University

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Eloisa Luna