Eloisa Magapuro
18D Hammett Street,SC
Summary
Dynamic leader with a proven track record ,adept in visitor engagement and complex problem-solving. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in team productivity and client relations. Skilled in motivational leadership and adaptability, consistently exceeding performance goals.
Overview
39
39
years of professional experience
Work History
Visitors Service Representative
Baptist Easley Hospital
200 Fleetwood Drive, Easley South Carolina
10.2024 - Current
- Contributed to safety protocols by monitoring gallery activity and reporting any potential issues immediately to appropriate personnel.
- Supported marketing efforts by distributing promotional materials and engaging with potential visitors through social media platforms.
- welcoming visitors and making good impression
- Assisting in check in and check out of visitors
- Acting as a role model for the hospitals mission, vision and values
Supervisor/Coordinator/Merchandiser
Marshalls & HomeGoods
119 Rolling Hills Circle, Easley South Carolina
06.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Process cash register transactions accurately and efficiently
- Maintain all organizational,cleanliness and recovery standards for the sales floor
Sales Manager
Phillippe Gadgets and Accessories Inc.
Quezon City, Philippines
02.2012 - 10.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Responsible for new business development via prospecting,qualifying, selling and closing sales
Business Unit Manager
Axis Distribution Inc.
Pasig City Philippines
03.2007 - 04.2011
- Increased efficiency by implementing new business unit strategies and streamlining operations.
- Balanced risk management with strategic objectives to optimize overall business performance outcomes.
- Managed budgets and resources effectively to achieve financial goals and maximize profitability.
- Communicated regularly with executive leadership regarding progress updates, challenges, and achievement highlights within the unit.
Channel Manager
Optimal Systems, Distribution, Inc.
Quezon City,Philippines
02.2005 - 01.2007
- Facilitated channel engagement to support territory sales goals.
- Articulated value proposition to assigned territory partners to maintain and increase share of partner business.
- Cultivated and developed strategic partnerships to build assigned territory.
- Developed solid working knowledge of products to understand benefits to potential customers.
- Adopted and optimized tool usage among marketing teams to deliver business results.
- Worked on leads generated by sales team to set up additional meetings.
Channel Officer
Axis Distribution Inc.
Pasig City, Philippines
06.1999 - 01.2007
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Built strong relationships with partners
Channel Officer
MSI Digiland Inc.
Quezon City, Philippines
02.1997 - 08.1999
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Improved department efficiency by streamlining and implementing policies and processes.
- Pro-actively seek out ways to increase productivity and revenue performance
- Builts business by identifying and selling to prospects clients, maintaining good relationships with clients
Senior Account Specialist
Lamco International Inc.
Ortigas, Pasig City Philippines
05.1994 - 07.1997
- Implemented innovative techniques for monitoring and analyzing key account metrics, driving continuous improvement.
- Managed high-value accounts with exceptional attention to detail, ensuring all deliverables met or exceeded expectations.
- Resolved escalated issues quickly, maintaining positive client relationships while safeguarding company interests.
- Analyzed financial data to identify trends and provide actionable insights for improved decision-making among senior leadership team members.
Branch Manager
PC Plus Computer System Inc.
Ortigas, Pasig City Philippines
10.1990 - 03.1994
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Assistant Branch Manager
PC Plus Computer Systems Inc.
Ortigas, Pasig City Philippines
11.1988 - 11.1993
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
Executive Assistant to the President
Computech Computer Systems Inc.
Makati City, Philippines
07.1985 - 09.1988
- Enhanced executive efficiency by managing and prioritizing the President''s daily schedule, appointments, and travel arrangements.
- Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
- Assisted with the onboarding process for new executive team members, creating a smooth transition for all involved parties.
- Facilitated seamless communication between the President and key stakeholders, ensuring timely responses to emails and phone calls.
- Actively participated in organization-wide committees to improve processes while representing the President''s interests effectively.
- Contributed valuable input during senior leadership meetings resulting in better alignment across functions towards shared goals.
- Organized and coordinated conferences and monthly meetings.
- Served as a trusted liaison between the President''s office and internal departments, facilitating efficient collaboration on projects and initiatives.
- Prepared comprehensive briefing materials for meetings, enabling informed decision-making by the President.
Education
MBA - Business Administration
University of Santo Tomas Graduate School
Manila, Philippines04-1992
Bachelor of Science - Business Administration And Management
Pasig Catholic College
Pasig City , Philippines04-1983
High School Diploma -
Rizal High School
Pasig City , Philippines04-1979
Skills
- Visitor engagement
- Language fluency
- Cultural sensitivity
- Sales and promotion
- Leadership
- Adaptability
- Ability to work in a team
- Ability to Multi-Task
- Customer service
- Training and Mentoring
Languages
English
Full Professional
Timeline
Visitors Service Representative
Baptist Easley Hospital
10.2024 - Current
Supervisor/Coordinator/Merchandiser
Marshalls & HomeGoods
06.2021 - Current
Sales Manager
Phillippe Gadgets and Accessories Inc.
02.2012 - 10.2015
Business Unit Manager
Axis Distribution Inc.
03.2007 - 04.2011
Channel Manager
Optimal Systems, Distribution, Inc.
02.2005 - 01.2007
Channel Officer
Axis Distribution Inc.
06.1999 - 01.2007
Channel Officer
MSI Digiland Inc.
02.1997 - 08.1999
Senior Account Specialist
Lamco International Inc.
05.1994 - 07.1997
Branch Manager
PC Plus Computer System Inc.
10.1990 - 03.1994
Assistant Branch Manager
PC Plus Computer Systems Inc.
11.1988 - 11.1993
Executive Assistant to the President
Computech Computer Systems Inc.
07.1985 - 09.1988
MBA - Business Administration
University of Santo Tomas Graduate School
Bachelor of Science - Business Administration And Management
Pasig Catholic College
High School Diploma -
Rizal High School