Eloisa Ramos
Edinburg,TX
Summary
Accomplished Front Office Supervisor at Gulf Coast Eye Institute, adept in staff management and multitasking proficiency. Enhanced guest satisfaction and streamlined operations, demonstrating exceptional problem-solving and communication skills. Proven track record in improving service quality and fostering a positive work environment, contributing significantly to organizational success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Gulf Coast Eye Institute
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Dispersed petty cash to employees and collected and managed receipts.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Achieved high-quality service by maintaining open communication channels among team members.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coached employees through day-to-day work and complex problems.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
ER Admitting Supervisor
Knapp Medical Center
11.2022 - 03.2024
- Maintained up-to-date knowledge on industry best practices and regulatory requirements, adapting departmental procedures as needed to remain compliant and competitive.
- Promoted a positive work environment within the department through effective leadership and clear communication of expectations.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Managed a team of admitting clerks, providing training and guidance to ensure consistent performance.
- Enhanced patient satisfaction by streamlining the admitting process and improving communication with staff.
- Analyzed performance metrics regularly, identifying areas for improvement and implementing targeted strategies accordingly.
- Contributed to revenue growth through proactive identification and resolution of potential billing discrepancies.
- Mentored new employees in best practices for patient registration, contributing to overall team success.
- Collaborated with medical staff to ensure accurate patient information was collected and entered into appropriate systems.
- Addressed patient concerns promptly, resolving issues professionally and empathetically to maintain trust and customer satisfaction.
- Conducted regular audits of admission records to ensure accuracy, completeness, and compliance with established policies and regulations.
Call Center Representative
Thurmond Eye Associates
04.2014 - 01.2022
- Maintained up-to-date knowledge on industry best practices and regulatory requirements, adapting departmental procedures as needed to remain compliant and competitive.
- Promoted a positive work environment within the department through effective leadership and clear communication of expectations.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Managed a team of admitting clerks, providing training and guidance to ensure consistent performance.
- Enhanced patient satisfaction by streamlining the admitting process and improving communication with staff.
- Analyzed performance metrics regularly, identifying areas for improvement and implementing targeted strategies accordingly.
- Contributed to revenue growth through proactive identification and resolution of potential billing discrepancies.
- Mentored new employees in best practices for patient registration, contributing to overall team success.
- Collaborated with medical staff to ensure accurate patient information was collected and entered into appropriate systems.
- Addressed patient concerns promptly, resolving issues professionally and empathetically to maintain trust and customer satisfaction.
- Conducted regular audits of admission records to ensure accuracy, completeness, and compliance with established policies and regulations.
Education
High School Diploma -
PSJA High School
San Juan, TX05.1984
Skills
- Issue handling
- Staff Management
- Shift Scheduling
- Multitasking proficiency
- Front Desk Operations
- Decision-making capabilities
- Oral and writing communication
- Data Entry
- Scheduling and calendar management
- Complaint Handling
- Staff Supervision
- Emergency Procedures
- Administrative tasks
Certification
Medical Assistant
Medical Billing and Coding
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
ER Admitting Supervisor
Knapp Medical Center
11.2022 - 03.2024
Call Center Representative
Thurmond Eye Associates
04.2014 - 01.2022
Front Office Supervisor
Gulf Coast Eye Institute
High School Diploma -
PSJA High School
Medical Assistant
Medical Billing and Coding
Similar Profiles
Kassandra MelendezKassandra Melendez
Ophthalmic Medical Technician at Gulf Coast Eye InstituteOphthalmic Medical Technician at Gulf Coast Eye Institute
Cecilia CarreonCecilia Carreon
Veterinary Technician at Gulf Coast Animal Eye ClinicVeterinary Technician at Gulf Coast Animal Eye Clinic
Chi MitchellChi Mitchell
Instructor at Gulf Coast Institute Of DevelopmentInstructor at Gulf Coast Institute Of Development