ELOISA RODRIGUEZ
Glendale,AZ
Summary
Service-oriented Behavioral Health Specialist/ Hospital Unit Coordinator with 18 years background in behavioral health. Core competencies include direct patient care, unit secretary as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Overview
21
21
years of professional experience
Work History
Direct Care Giver
Devine Heart
Laveen, AZ
08.2021 - Current
- Administered medication as directed by physician.
- Kept clients engaged in social networks and communities for personal health and growth.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Scheduled and accompanied clients to medical appointments.
- Helped clients manage money, pay bills and shop for groceries or personal items.
Behavioral Health Technician
Affinity Behavioral Care, LLC
Tempe, AZ
06.2020 - 08.2021
- Prepared and submitted daily progress reports to management.
- Conducted client rounds every 15 minutes to check on residents.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
- Completed documentation for every incident and forwarded to correct personnel for review.
- Taught clients how to complete basic household chores and prepare food.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Facilitated on-site activities, support groups and outings for clients.
Behavioral Health Paraprofessional
Helping Hearts
Phoenix, AZ
06.2019 - 06.2020
- Taught clients how to complete basic household chores and prepare food.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Performed client intake procedures according to internal standards for all new admissions.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for the patients.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
- Charted on each patient daily.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
Behavioral Health Technician
Banner Thunderbird Medical Center
Glendale, AZ
07.2009 - 09.2017
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Make copies of correspondence or other printed material
- Complete physical checks and monitor patients to detect unusual or harmful behavior and report observations to professional staff
- Record and maintain patient information, such as vital signs, eating habits, behavior, progress notes, treatments, or discharge plans
- Organize, supervise, or encourage patient participation in social, educational, or recreational activities
- Observed patients and collected data
- Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues
- Created all documentation, including progress reports, assessments and charting within required timeframes
- Designed materials and activities to support treatment goals
- Charted on each patient daily
Behavioral Health Technician
Behavioral Health Tech, Desert Vista Behavioral Health
Mesa, AZ
02.1999 - 07.2009
- Organize, supervise, or encourage patient participation in social, educational, or recreational activities.
- Provide mentally impaired or emotionally disturbed patients with routine physical, emotional, psychological, or rehabilitation care under the direction of nursing or medical staff.
- Work as part of a team that may include psychiatrists, psychologists, psychiatric nurses, or social workers.
- Record and maintain patient information, such as vital signs, eating habits, behavior, progress notes, treatments, or discharge plans.
- Complete physical checks and monitor patients to detect unusual or harmful behavior and report observations to professional staff.
Education
GED -
Glendale Union High School
Glendale, AZ08.1994
Skills
- Judgment and Decision Making Active Learning
- Progress Notes
- Telephones
- Vital signs
- Behavioral monitoring
Timeline
Direct Care Giver
Devine Heart
08.2021 - Current
Behavioral Health Technician
Affinity Behavioral Care, LLC
06.2020 - 08.2021
Behavioral Health Paraprofessional
Helping Hearts
06.2019 - 06.2020
Behavioral Health Technician
Banner Thunderbird Medical Center
07.2009 - 09.2017
Behavioral Health Technician
Behavioral Health Tech, Desert Vista Behavioral Health
02.1999 - 07.2009
GED -
Glendale Union High School