Maria Eloisa Silvestre
Irvine,CA
Summary
Responsible Barista Shift Manager with 3 years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners.
Overview
2
2
years of professional experience
Work History
Barista Shift Lead
OMOMO Tea Shoppe
06.2022 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Monitored customer feedback to improve barista performance and customer service.
Barista Shift Lead
Presotea
08.2021 - 02.2022
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Babysitter
Roxanne Hsien
07.2021 - 09.2021
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
Education
Associate of Science - Nursing
Stanbridge College
Irvine, CA07.2024
High School Diploma -
Aliso Niguel High School
Aliso Viejo, CA06.2021
Skills
- Retail Operations
- Attention to Detail
- Store Opening and Closing
- Coordinate Schedules
- Team Goals
Timeline
Barista Shift Lead
OMOMO Tea Shoppe
06.2022 - Current
Barista Shift Lead
Presotea
08.2021 - 02.2022
Babysitter
Roxanne Hsien
07.2021 - 09.2021
Associate of Science - Nursing
Stanbridge College
High School Diploma -
Aliso Niguel High School
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