Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Eloisa R. Bendyane

Lead Account Manager
Pasco,WA
Eloisa R. Bendyane

Summary

  • Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

10
years of professional experience

Work History

Christensen Inc

Account Manager Lead
02.2017 - Current

Job overview

  • Process incoming customer requests via email/phone, create custom reports in billing software, analysis/audit data in Trinium, train new and existing employees, assist with card printers’ technicalities, process & system implementations, create standard operations procedures (SOP) for team members
  • Handle escalated customer requests, and assist other departments as needed.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Christensen Inc

Inside Sales Representative

Job overview

  • Managed existing accounts while bringing on new GP with shared wallet opportunities or new leads, updated contact information in DM2 and SalesForce, prepped outbound calls using the counselor approach, (Relating, Discovering, Advocating and Supporting), followed up with orders, managed pricing, made decisions off of the ROI calculator, joined Western WA team meetings for collaboration or assistance within person visitation for customers.

Christensen Inc

Credit/Collection Analyst

Job overview

  • Processed incoming credit application, formulated a calculation to determine customers credit line, managed accounts receivables insurance, submitted accounts to collections, negotiated payment plans with past due customers, built reports for executive team on outstanding balances and provided detailed information for accounts over $50,000, served as a backup for accounts receivables, customer service team and collections for all of Christensen Inc
  • Christensen Fleet Card – Customer Service Representative
  • Process in coming requests via email/phone, emailed confirmations to customers regarding their requests, filed Cardlock confirmation letters in SharePoint, updated FMC’s on their new accounts and card order forms, created new Fleet card accounts in Trinium and in Network, updated information for existing customers, created and printed cards for new and existing accounts, on-call for 24/7 coverage, emailed reports to customers as needed.
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Analyzed credit scores to determine borrowers' creditworthiness.

Christensen Inc

Customer Service Representative

Job overview

  • Received and processed various documents for accuracy while demonstrating operational knowledge of customers, carriers and procedures.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.

Outerwall

Customer Service Representative II
05.2013 - 01.2017

Job overview

  • Resolved all incoming, phone calls, emails and chats with a one contact resolution method in English and Spanish
  • Cross trained in 5 lines of business, on phone, email and chat
  • Processes refunds for all lines of business, assisted team leads with training new employees, side by sides, manage Redbox Twitter social Media messages.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.

Education

Southridge High School
Kennewick, WA

Skills

  • Account Management
  • Office Supplies and Inventory
  • Relationship Development
  • Operational Efficiency
  • Time Management
  • Payment Processing
  • Issue Resolution
  • Lead Qualification
  • Product Training
  • Group Presentations
  • Demand Generation
  • Analytical Thinking

Languages

Spanish
Native or Bilingual

Timeline

Account Manager Lead

Christensen Inc
02.2017 - Current

Customer Service Representative II

Outerwall
05.2013 - 01.2017

Southridge High School

Inside Sales Representative

Christensen Inc

Credit/Collection Analyst

Christensen Inc

Customer Service Representative

Christensen Inc

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Eloisa R. BendyaneLead Account Manager