ELOISE ADAMS
Pinole,CA
Summary
Flexible professional with ten plus years of experience in customer service. Proficiency in Microsoft Office Outlook Photoshop and other common software. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ADMINISTRATOR
UNITED INSURANCE
05.2017 - 03.2024
- Process insurance agents turn-ins daily
- Answer phone calls addressing insurance claims and processing
- Back up for maintaining and balancing a cash drawer of $50.00 petty cash at the start and end of each day
- Distribute mail from home office, prepare mail for detached agents, and report non-compliance items to the field administration manager
- Accept and post payments to walk-in customers accounts at the time they are accepted from the customer
- Scan checks for deposit, process the 20-mail pay audit, and key insurance applications
- Research and handle banking discrepancies.
SALES FLOOR TEAM MEMBER
TARGET CORPORATION
05.2015 - 03.2018
- Drives revenue by locating merchandise and cross-selling products based on shopper’s needs
- Enhances the shopping experience by providing prompt, accurate customer service
- Encourages repeat business by building rapport with each customer
- Handles up to $3,000 in payments each day using a Point of Sale (POS) machine
- Reduces risks by paying close attention to each transaction and utilizing loss prevention techniques
- Maintains a working knowledge of products and availability to answer shopper questions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
MAIL PROCESSING CLERK
UNITED STATES POSTAL SERVICES-TEMP
11.2014 - 01.2015
- Increased organization by sorting and preparing mail for future deliveries
- Leveraged machines to improve efficiency and streamline operations when processing mail
- Identified potential issues with labels or opened mail for quality assurance.
DELI CLERK
SAFEWAY-BERKELEY
07.2014 - 11.2014
- Prepared bakery and deli items
- Unloaded deli products and transfer stock to storage areas
- Operated cash register
- Greeted all visitors and customers in a professional manner
- Answered phone and took orders for requested items.
CASHIER
CHIPOTLE MEXICAN GRILL
02.2013 - 11.2014
- Collaborated with team members to quickly prepare and serve food according to company standards
- Communicated with each customer to understand their needs and encourage repeat business
- Ensured all food and safety procedures were followed
- Created a welcoming environment by greeting each guest and providing individual attention.
CASHIER
K-MART
01.2013 - 04.2013
- Successfully completed hundreds of cash and credit transactions while satisfying each guest
- Consistently worked to exceed goals when signing up customers for rewards or credit cards
- Educated customers on available products and services to boost sales
- Utilized creative problem solving skills to resolve any customer complaints in a courteous manner.
CUSTOMER SERVICE ASSOCIATE
ROSS DRESS FOR LESS-SEASONAL
05.2011 - 07.2011
- Leveraged multi-line answering system and other technology to answer inquiries
- Assisted customers with refunds, exchanges and returns while following all store policies.
CUSTOMER SERVICE ASSOCIATE
CAL STUDENT STORE-SEASONAL
01.2011 - 03.2011
- Provided key assistance to store in a fast-paced, customer-oriented environment
- Enticed students to purchase additional items by posting proper signage and creating displays
- Oversaw over $1,000 in daily transactions using an electronic cash register.
Education
Medical Assistant Certification - Medical Assisting
Unitek College
Concord, CA10.2023
Associates of Science - Business Office TechnologiesAdministrative Assistant
Contra Costa College
San Pablo, CA01.2016
Skills
- Microsoft Office Suite
- Merchandising
- Sales and Marketing
- Data Entry
- Team Leadership
- Professional Correspondence
- Office Administration
- Building Relationships
- Interpersonal Communication
- Cash Handling
- Problem Solving
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
Certification
- Contra Costa College, San Pablo, CA, BOT: Administrative Assistant, 2016
- Unitek College, Concord, CA, Medical Assistant, 2023
Computertechnicalskills
- Demonstrated ability to use Microsoft Office applications
- Knowledge of creating and managing spreadsheets
- Skilled at researching online information for providing support to different departments
- Able to repair minor faults in office machines, printers and scanners
- Knowledge of creating and working with databases using Microsoft Access
- Knowledge of using Dropbox, Salesforce and Raisers Edge
- Proficient in using the Internet, Email and search engines
- Firsthand experience in resolving minor troubleshooting issues on personal computers and laptops
- Profound knowledge of converting paper data into a computerized form, keeping integrity intact
Timeline
ADMINISTRATOR
UNITED INSURANCE
05.2017 - 03.2024
SALES FLOOR TEAM MEMBER
TARGET CORPORATION
05.2015 - 03.2018
MAIL PROCESSING CLERK
UNITED STATES POSTAL SERVICES-TEMP
11.2014 - 01.2015
DELI CLERK
SAFEWAY-BERKELEY
07.2014 - 11.2014
CASHIER
CHIPOTLE MEXICAN GRILL
02.2013 - 11.2014
CASHIER
K-MART
01.2013 - 04.2013
CUSTOMER SERVICE ASSOCIATE
ROSS DRESS FOR LESS-SEASONAL
05.2011 - 07.2011
CUSTOMER SERVICE ASSOCIATE
CAL STUDENT STORE-SEASONAL
01.2011 - 03.2011
Medical Assistant Certification - Medical Assisting
Unitek College
Associates of Science - Business Office TechnologiesAdministrative Assistant
Contra Costa College
- Contra Costa College, San Pablo, CA, BOT: Administrative Assistant, 2016
- Unitek College, Concord, CA, Medical Assistant, 2023
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