Eloise Goldson

• Partnered with the Purchasing Manager to lead the department, ensuring efficient operations and inventory control.
• Work alongside customs brokers to visually inspect incoming/outgoing shipments, verifying product quality and adherence to customs declarations."
• Supervised a team of 4 purchasing clerks and 1 in-house broker, fostering development and productivity.
• Provided training and guidance to department interns, preparing them for successful careers.
• Reviewed and approved requisitions, purchase orders and customs entries for financial controls.

· Secured timely procurement of all telecom materials and equipment by placing purchase orders with vendors, meeting tight deadlines and turnaround times.

• Managed purchase orders and maintained detailed records, ensuring accuracy and efficiency.
• Optimized shipping schedules by collaborating with foreign vendors on the most effective methods for timely delivery.
• Adjusted order placement as needed based on schedule and inventory fluctuations.
• Resolved discrepancies between purchase orders and invoices, managed returns, and addressed quality issues with suppliers.
• Proactively monitored open purchase orders, ensuring timely deliveries, resolving potential issues, and closing completed orders efficiently.
• Cultivated strong relationships with vendors, prioritizing cost savings 0f 10% and optimizing purchasing power.
• Prepared monthly reports summarizing purchase orders processed, shipments received, and customs clearances.
• Maintained positive working relationships with all stakeholders, including managers, supervisors, employees, and vendors.
• Provided exceptional customer service to both internal and external customers.
• Contributed to the development and improvement of procurement policies and procedures by offering valuable feedback.
• Assumed responsibility for administrative tasks within the Purchasing Department

• Facilitated customer onboarding by assisting with all service application forms.
• Provided prompt and effective resolution to walk-in customer inquiries and complaints.
• Responded efficiently to email and phone inquiries on issues ranging from billing discrepancies to internet/phone line problems and service installation timelines.
• Maintained a professional and helpful demeanor while offering expert advice and solutions.
• Achieved sales goals by promoting and selling the full range of company products and services.
• Ensured a welcoming and organized customer environment by keeping shelves stocked with mobile phones, accessories,office phone systems,fax machines, and modems.
• Efficiently handled customer returns and exchanges.
• Represented the company at local trade shows, engaging with potential customers and promoting products.