Eloise Hopps
Jesup,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
SUNCOAST PAPER AND CHEMICAL
07.2022 - Current
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Store Manager
HIGH LAND PARTNERS OF SAVANNAH
06.2015 - 07.2020
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Assisted with hiring, training and mentoring new staff members.
CO. MANAGER
G.H. Bass
03.2015 - 06.2015
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
Store Manager
Pacsun
11.2011 - 03.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
DIPLOMA - BUSINESS HEALTH CARE MANAGMENT
Coastal Pines Technical College
Jesup, GA06.2022
Skills
- Call Management
- Product Knowledge
- Data Collection
- Professional telephone demeanor
- Customer Relations
- Administrative Support
- Medical terminology knowledge
- Account updating
- Money handling abilities
Timeline
Customer Service Representative
SUNCOAST PAPER AND CHEMICAL
07.2022 - Current
Store Manager
HIGH LAND PARTNERS OF SAVANNAH
06.2015 - 07.2020
CO. MANAGER
G.H. Bass
03.2015 - 06.2015
Store Manager
Pacsun
11.2011 - 03.2015
DIPLOMA - BUSINESS HEALTH CARE MANAGMENT
Coastal Pines Technical College
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