Eloise Sotelo
Orinda,CA
Summary
Dynamic leader with extensive experience at Contra Costa County Aging & Adult Services, excelling in team leadership and compliance implementation. Proven track record in enhancing staff skills and fostering community partnerships. Skilled in case investigation and public speaking, effectively managing urgent scenarios to deliver impactful results for vulnerable populations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Supervisor
Contra Costa County Aging & Adult Services
11.2002 - 07.2015
- Supervised case managers who provided investigation, case management and connecting of resources to elderly and disabled adults residing in Contra Costa County who were at risk of alleged neglect, self-neglect, financial abuse,
- Ensured compliance with State, County and Federal mandates.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Provided training for new case managers.
- Provided training to mandated reporters and the community regarding APS services and mandated reporting requirements.
- Co-chaired Protective Services Operational Committee - a state meeting for APS.
- Collaborated with community based organizations which provided services to the community we served.
- Assisted upper management in achieving long-term county objectives with timely execution of key projects.
Supervisor, Linkages Program
Aging & Adult Services, Contra Costa County
11.2002 - 12.2009
- Supervised case management program that provided services to elderly and dependent adults who were at risk of being placed out of the home due to health issues.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow.
- Provided weekly case conferencing with case managers.
- Monitored budget and compliance with State mandates and yearly State audit,
- Collaborated closely with community partners in order to provide necessary services to our clients.
Supervisor, PACT Program
Aging & Adult Services, Contra Costa County
11.2002 - 11.2005
- Implemented the PACT program - Providing Assistance to Caregivers in Transition, a 3-year government grant program which provided support to caregivers transitioning loved ones from rehabilitation centers into their homes.
- Hired case managers and Public Health nurses for the program.
- Collaborated with researchers from UCSF in ensuring compliance with program mandates and statistic analysis.
- Provided supervision to case managers to ensure efficient and appropriate intervention services.
- Collaborated with public health nursing supervisor to provide oversight of nursing services.
- Lead weekly care conferences with case managers. nurses and community partners involved in our cases.
- Presented the program at community events and conferences.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Policy Analyst, Juvenile Court
Children & Family Services, Contra Costa County
04.1999 - 11.2002
- Developed and implemented policy and procedure based on changing state and federal laws.
- Collaborated with county attorneys, CFS management and case managers on development of new policy and procedures.
- Trained new CFS case managers and on the juvenile court process.
Casework Specialist
Children & Family Services (CFS), CC County
10.1997 - 04.1999
- Investigated allegations of abuse and neglect of children.
- Wrote investigation reports and provided recommendations to the court regarding placement of children and intervention services to children and parents.
- Provided court testimony.
- Collaborated with County Council regarding cases and recommendations to the court.
- Followed state and federal guidelines and internal policy and procedure to ensure quality work.
- Collaborated with community organizations who provided services to our clients.
- Participated in court mediations.
Dependency Investigator
Department of Children and Family Services (DCFS)
09.1994 - 10.1997
- Conducted investigations regarding alleged child abuse and neglect.
- Provided written investigation findings and recommendations to Juvenile Court.
- Provided testimony to Juvenile Court.
- Provided intervention resources to children and families who were part of my investigations.
- Participated in court mediations.
Education
Master of Arts - Counseling Psychology
Chapman University
Orange06-1990
Bachelor of Arts - Psychology
University of Tennessee
Knoxville, TN06.1978
Skills
- Skilled public speaker
- Project coordination expertise
- Case investigation expertise
- Employee development
- Task delegation
- Complex Problem-solving
- Documentation and reporting
- Training and mentoring
- Goal oriented
- Team management
Certification
Executive Management Certification, Bay Area Social Services Consortium. University of California. Berkeley Extension.
Advanced Mediation Certification - Mediation Institute, Newport Beach, CA
Timeline
Lead Supervisor
Contra Costa County Aging & Adult Services
11.2002 - 07.2015
Supervisor, Linkages Program
Aging & Adult Services, Contra Costa County
11.2002 - 12.2009
Supervisor, PACT Program
Aging & Adult Services, Contra Costa County
11.2002 - 11.2005
Policy Analyst, Juvenile Court
Children & Family Services, Contra Costa County
04.1999 - 11.2002
Casework Specialist
Children & Family Services (CFS), CC County
10.1997 - 04.1999
Dependency Investigator
Department of Children and Family Services (DCFS)
09.1994 - 10.1997
Master of Arts - Counseling Psychology
Chapman University
Bachelor of Arts - Psychology
University of Tennessee
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