Summary
Overview
Work History
Education
Skills
Timeline
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Elon Pendleton

Shelby Charter Township

Summary

Highly motivated and team oriented individual seeking career advancement position that will enable personal growth and utilize current leadership knowledge, work ethic, and job skills that will also provide the opportunity to grow further while attaining long term employment goals with an innovative company.

Overview

8
8
years of professional experience

Work History

Press Operator

Groupe Plastivaloire
04.2025 - Current
  • Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
  • Performed regular maintenance on press machinery to optimize performance.
  • Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
  • Promptly removed completed loads from press.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

Hi-Volume Team Leader

Dana Inc
01.2024 - 11.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Remove component parts from bins and build parts using tooling and equipment, make standard adjustments to equipment based on quality and production requirements.
  • • Perform quality tests, checks, and associated data entry. Control non-conforming product and notify Supervisor of all off-standard conditions. Make quality related adjustments to tooling and equipment per standard work instructions.

Production Line Lead

Magna Powertrain
04.2023 - 12.2023
  • Coordinated with quality control teams to address any product defects or deviations from established standards, ensuring customer satisfaction.
  • Streamlined workflow for better time management and optimized resource allocation.
  • Participated in root cause analysis efforts following any incidents or equipment failures to implement corrective actions that would prevent future occurrences.
  • Oversaw daily shift changeovers, ensuring smooth transitions between crews for uninterrupted production flow.
  • Adheres to company systems and policies (TS16949, 5S, ISO 14001, MAFACT, employee handbook i.e. attendance, plant standards and quality of work).
    • Assists with the development of TS 16949 policies, procedures, and work instructions; enforces implementation.

Assistant Store Manager

The Children's Place
10.2021 - 01.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Customer Service Representative

Henry Ford Hospital
04.2017 - 02.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.

Education

Associate's degree -

Macomb Community College
Warren, MI
05-2027

Skills

  • Microsoft Office
  • Order Entry
  • Computer Operation
  • Administrative and business operations
  • Appointment scheduling
  • HIPAA compliance
  • Customer service
  • Retail operations
  • Sales leadership
  • Teamwork and collaboration
  • Problem-solving
  • Assembly and production

Timeline

Press Operator

Groupe Plastivaloire
04.2025 - Current

Hi-Volume Team Leader

Dana Inc
01.2024 - 11.2024

Production Line Lead

Magna Powertrain
04.2023 - 12.2023

Assistant Store Manager

The Children's Place
10.2021 - 01.2023

Customer Service Representative

Henry Ford Hospital
04.2017 - 02.2019

Associate's degree -

Macomb Community College

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