Elona Ratcliff

I am the front desk receptionist and part of the administrative branch of a long-term and physical rehabilitation healthcare facility.

• I greet all incoming visitors and residents professionally and provide friendly, knowledgeable assistance with any questions and concerns.
• I improve workflow, central office organization, and communication between healthcare staff, administration, residents, and families to enhance service delivery by 30%.
• I maintain accurate patient records using electronic health record (EHR) systems for compliance and efficiency.
• I collaborate with multidisciplinary teams to support patient care initiatives and enhance overall experience.
• I handle sensitive information with discretion while maintaining strict confidentiality standards (HIPPA), as well as following protocol with Missouri Social Services.
• I maintain the visitor log for those entering and leaving the facility for security and staff communication purposes.
• I also provide clerical support to our Business Office by filing completed invoices and to our Administrative team by copying, scanning and filing documents according to state audit protocols, maximizing our paper audit workflow and organization by 30%.
• I collect and distribute messages to staff members, residents, and department leads to support open communication and high customer service.
• I answer calls that come through our central telephone system and direct calls accordingly with a calm, pleasant, and helpful demeanor.
• I effectively oversee the transfer of mail, medication, and grocery deliveries to our staff and residents
• I keep our residents safe daily by being the last line of security with elopement risks and the first point of contact when any medical emergencies occur outside or near the front lobby, effectively alerting the nurses to provide swift medical assistance.
• I improve productivity and organization with hospitality aide services during prescribed hours by 30%, such as passing out snacks, answering call lights, and assisting Dietary with updating info for residents’ dietary portals.

I was the front desk receptionist and first point of contact for any visitors and customer phone calls. I greeted and assisted our guests with appointment check-ins, enhancing overall customer service experience in a high-traffic dealership environment.

• I improved customer satisfaction and ensured timely communication with clients and staff by 40% by picking up and directing all phone calls that came into the dealership on our multi-line phone system in a friendly and knowledgeable manner.
• Facilitated smooth communication between departments by promptly and accurately relaying messages and information.
• Tactfully screened calls for executives, communicating with them on which calls they wanted messages for and which calls they would take in the moment.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Contributed to team effort by communicating with other salespeople and other receptionists on which salespeople and executives were in the dealership on any given day and improved organization between staff and new and existing clients.
• Supported administrative tasks such as mail/package distribution, filing, sales folder returns, logging phone sales calls for client organization with staff leads generations, and assisted with some title work preparation for more efficient office workflow.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Maintained inventory tracking system for dropped off car keys, staff checks, and sealed title paperwork, improving safekeeping and overall organization of our reception desk.
• Helped promote company and building security by locking front and side doors after business hours

I was one of the head Key Holders, visuals, and cashiers at a busy clothing boutique.

• Managed daily store operations, ensuring efficient workflow and optimal customer service.
• Ensured store security and complete setup by unlocking and locking up the front gate/front door, turned on lights and store music as the first step in the daily customer welcoming experience.
• Conducted daily store opening/closing register cash counts, doing double counts to ensure proper cash start/end count to make sure tills were balanced correctly to avoid profit and change discrepancies. Correctly marked cash deposit bags, deposited cash profits in safe, and closed registers for closing shifts, documenting end day till count and profits in company spreadsheet.
• Communicated with boutique manager if tills were ever off, ensuring a prompt recount and resolution
• Collaborated with team members and manager on store visuals strategies, effective product placement, and inventory sales floor replenishment to achieve sales goals and improve customer satisfaction, feedback, and profit retention.
• Assisted in hiring and training new employees, fostering a collaborative team atmosphere. I was the stand-in manager for our store whenever our boutique manager was off duty.
• Assisted with team responsibilities by cleaning, managing cash registers, and stock replenishment through the day.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Helped monitor and report on sales trends to our store owners for more helpful and timely stock deliveries, ensuring that store was always stocked with customer favorites.
• Improved back inventory room stock organization and store front inventory replenishment by 20%.
• Contributed to overall gross profits by 80%, resulting in a bigger retail space and store move. Assisted with merchandise and store fixture logistics of the store move. Our boutique team managed to do full store move and complete visuals for new store in 24 hours.

I was one of the leading Paint Desk Associates for our paint departments both in Washington, MO and Springfield, MO.

• Assisted customers with product selection and project inquiries to enhance shopping experience.
• Collaborated with team members to restock inventory and manage stock levels effectively.
• Contributed to overall customer satisfaction by 50% by assessing each customer's projects needs, checking inventory, then promptly finding their products and mixing their paint.
• Successfully troubleshooted countless color matches by learning more about our paint shading tinters and the technology behind it.
• Resolved customer complaints/inquiries both in person and over the phone promptly, ensuring high levels of service retention and loyalty.
• Trained new associates on operational procedures, tinter operations and troubleshooting, inventory replenishment, customer service standards, and store policies.

I was one of the leading retail associates at a high-standard and very high-traffic retail fashion store.

• Enhanced customer engagement by providing personalized shopping experiences and styling recommendations. Recommended and located product based on customer needs.
• Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
• Managed inventory levels, ensuring optimal stock availability and organization on sales floor.
• Processed customer transactions accurately on POS systems, ensuring a seamless checkout experience while promoting loyalty programs and upcoming promotions.
• Adhered strictly to company policies regarding processing returns/exchanges while keeping customers' best interests in mind, decreasing profit losses. Knew when to escalate issues to management that was outside of my job scope.
• Processed incoming stock and check on inventory levels. Helped optimize the process by organizing stock rails by department and using store layout and visuals binders to determine where to best display new clothing stock.
• Was the lead support assistant for scanning and repricing sale items. Also was the main coordinator when creating the layout and execution of seasonal sales areas.
• Managed fitting rooms flow on busy days and provided garment care for returns, organizing garments according to department, sub-department, style, and color while providing personalized assistance to customers as needed.
• Trained new employees in register training and product knowledge, improving team effectiveness and customer service. Was seen by management as the main go-to person for register training new people , having a thorough knowledge of store technology and return policies.
• Assisted with cleaning and closing duties for all departments and was chosen to assist with opening register counts.

• Served food in restaurant, took orders, cashed out customers, and provided great customer service

• Ran food to multiple theaters, took orders on POS system, and provided great customer service

• Worked the fly systems, trapdoors, and other theatrical mechanics during the shows. Was a summer seasonal position.