Elona Xhikola
Philadelphia,PA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
9
9
years of professional experience
Work History
IT Specialist
Coca-Cola Bottling Shqiperia Sh.p.k
09.2018 - 03.2022
- Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
- Optimized network performance through regular monitoring and maintenance.
- Installed and configured operating systems and applications.
- Configured hardware and granted system permissions to new employees.
IT Specialist
PHARMA ONE SH.P.K.
06.2017 - 08.2018
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
- Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
Technical Support Engineer
ABCom LTD
08.2013 - 02.2017
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
Education
Bootcamp - Data Scientist
University of Pennsylvania
Philadelphia, PA03.2024
MBA - Entrepreneurship And Inovation
IPAG / Polis University
Tirana, Albania07.2021
Master of Science - Computer Engineering
EPOKA University
Tirana, Albania03.2016
Bachelor of Science - Electronic Engineering
Polytechnic University of Tirana
Tirana, Albania03.2013
Skills
- Sales & Finance Force System Analyst
- Office 356, Word, Excel, Power Point
- SQL and Databases
- ETL development
- Technical Support
- Data Analysis
- Machine Learning
- Python Programming
- ETL processes
- Business Analysis
- CRM
- Intranet
Timeline
IT Specialist
Coca-Cola Bottling Shqiperia Sh.p.k
09.2018 - 03.2022
IT Specialist
PHARMA ONE SH.P.K.
06.2017 - 08.2018
Technical Support Engineer
ABCom LTD
08.2013 - 02.2017
Bootcamp - Data Scientist
University of Pennsylvania
MBA - Entrepreneurship And Inovation
IPAG / Polis University
Master of Science - Computer Engineering
EPOKA University
Bachelor of Science - Electronic Engineering
Polytechnic University of Tirana
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