Elon B. Critton
Castro Valley,CA
Summary
Dedicated to a focused career path in child and adolescent health with professional experience in leadership roles within fast-paced retail and entertainment environments. Experienced in managing responsibilities, resolving concerns, and creating positive experiences for clients of all ages. Eager to apply patience, communication, and problem solving strengths to support children and families in therapeutic settings.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Summer Intern
All Eyes On Me Optometry
Oakland, California
06.2018 - 11.2020
- Interfaced with the doctor and patients.
- Answered phone calls, maintained charts, and greeted patients.
- Maintained supplies of eyeglasses.
- Act as a back-up for the front desk during busy periods
Service Leader
Loli & Pops
San Fransico, CA
10.2023 - 10.2024
- Increased foot traffic by 15% by promoting store specials, providing samples, and our reward program
- Improved customer satisfaction scores by 20% by enhancing the in-store experience by providing friendly and knowledgeable service
- Improved store presentation by 10% by designing creative candy displays and optimizing shelf organization
- Trained staff on the importance of guest engagement, cleanliness, and the proper tools
Service Leader
Round One Entertainment
San Fransico, CA
11.2024 - Current
- Boosted team productivity by 15% by inviting coworkers to events and activities during non-working hours
- Increased drink sales by 20% by upselling specialty cocktails by recommending popular drinks ordered by other customers
- Improved customer satisfaction by 25% by enhancing service efficiency by quickly preparing food and beverages
- Oversaw cash handling processes, ensuring accuracy during transactions and reporting.
Education
Bachelor of Science - Psychology
San Fransico State University
San Fransico 08.2021 - 01.2025
Skills
- Time management
- Decision making
- Coaching and mentoring
- Complaint resolution
- Interpersonal skills
- Multitasking
Timeline
Service Leader
Round One Entertainment
11.2024 - Current
Service Leader
Loli & Pops
10.2023 - 10.2024
Bachelor of Science - Psychology
San Fransico State University
08.2021 - 01.2025
Summer Intern
All Eyes On Me Optometry
06.2018 - 11.2020